Customer Service Supervisor: Lead Teams to Excellence

ThermoFisher Scientific; Villejust; On-site; EUR 45,000 - 62,000; Full time

Job summary

Thermo Fisher Scientific in Villejust, Île-de-France, France seeks a Customer Service Supervisor to lead a team of representatives, oversee order processing and drive service excellence across functions in support of our mission to make the world healthier, cleaner and safer. The role emphasizes coaching, KPI tracking, continuous improvement, and strong collaboration with SAP/Oracle users.

A strong background in people management, analytics, and English fluency are required, with additional

Qualifications

• Advanced Degree with 3+ years in customer service leadership, or Bachelor's with 5+ years.
• Experience leading teams in a shared services environment preferred.
• Strong people management and development skills.
• Fluency in English; additional languages beneficial.
• Experience with ERP systems (SAP/Oracle) and MS Office.

Responsibilities

• Lead and coach a customer service team to deliver exceptional service.
• Ensure effective order management and issue resolution.
• Develop and implement process improvements for service delivery.
• Collaborate with other departments to meet operational goals.

Skills

People management

Analytical skills

Communication skills

Stakeholder management

Project management

Operational efficiency

Quality standards

Adaptability

KPI tracking

Decision making

Education

Advanced degree +3 years

Bachelor's degree +5 years

Tools

SAP

Oracle

MS Office

Job description

Thermo Fisher Scientific in Villejust, Île-de-France, France seeks a Customer Service Supervisor to lead a team of representatives, oversee order processing and drive service excellence across functions in support of our mission to make the world healthier, cleaner and safer. The role emphasizes coaching, KPI tracking, continuous improvement, and strong collaboration with SAP/Oracle users.

A strong background in people management, analytics, and English fluency are required, with additional