Customer Advisor with Dutch (Relocation to Sofia)

Concentrix; Bordeaux; Hybrid; EUR 19,396 - 26,259; Full time

Benefits offered by this job

Relocation package

Fully paid onboarding

Health and wellbeing programs

Transport allowance

Bonuses for life events

Employee discounts

Company events

Job summary

Concentrix Bulgaria is hiring a Customer Advisor to start a career in a hybrid role and relocate to Sofia. You will handle customer interactions related to balances, direct debits, and scheme modifications, while delivering courteous service.

Fluency in Dutch (C1) and English (B1) is required, along with strong communication and analytical skills. The company offers relocation support, comprehensive onboarding, health and wellbeing programs, and various employee benefits.

Qualifications

• Fluency in Dutch (C1) and English (B1) required.
• Strong communication and attention to detail.
• Good analytical and organizational skills.

Responsibilities

• Handle calls for balances, direct debits, and scheme modifications.
• Process written requests from customers and ensure smooth direct debit operations.
• Provide excellent customer service while performing administrative tasks.

Skills

Dutch language (C1)

English language (B1)

Communication skills

Attention to detail

Analytical thinking

Organizational skills

Computer skills

Tools

General software proficiency

Job description

Relocate to Sofia and start your professional journey with Concentrix on Hybrid role with Dutch.

Join our team as Customer Advisor and give a chance to your soft skills to a make the world a better place.

Key Responsibilities:

• Engage with Customers by handling the calls for outstanding balances, direct debits, and scheme modifications
• Manage written requests from the customers and ensure seamless direct debit processes
• Provide excellent customer service while maintaining the standards of administrative tasks

Requirements:

• Fluency in Dutch (C1 - verbal and written) and good knowledge of English (B1)
• Great communication skills and sharp eye on details
• Computer skills including software's and tools
• Good analytical and organizational skills
• Working Hours - Monday - Friday - 09:30 - 18:00 (1 hour break)

What do you get from us?

• Competitive salary - 2045,17 Euro Gross
• Relocation Package Support (2 weeks of accommodation, advanced payment and more)
• Comprehensive initial training and onboarding (fully paid by us)
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more
• Convenient office location, close to bus stations and the metro

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer.

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.