Cloud Desk Operations Specialist

SoftwareOne; Montpellier; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Global company culture

Mentor support

President’s Club recognition

Flexible work

Lifelong education

Hire to Grow

Job summary

SoftwareOne is seeking a Cloud Desk Operations Specialist in Montpellier. You will ensure provisioning of customer subscriptions with various Cloud Service Providers, collaborating with sales, operations and cloud teams, and with CSP partners and customers.

Role requires experience in cloud services, and a hybrid working arrangement. English and French at professional level, visa for France, and alignment with SoftwareOne values.

Qualifications

• Proven hands-on experience in customer success within cloud services.
• Background in delivering IT solutions with Cloud providers.
• Strong collaboration with sales, operations and cloud teams.

Responsibilities

• Register and onboard new customers and activate subscription contracts with service providers.
• Deliver solutions and services while managing invoicing and providing customer support.
• Assist customers in optimizing and simplifying cloud service management.
• Train customers on ordering and billing tools.
• Coordinate service deployments with technical teams for complex solutions.
• Stay up to date with CSP offerings and provisioning platform updates.

Skills

Cloud expertise

Customer success

Cross-functional collaboration

Cloud providers

Problem solving

Tools

Provisioning platform

Billing tools

Job description

• Do you want to be at the heart of multi-cloud strategy, working closely with leading Cloud Service Providers such as Microsoft, AWS or Google, and sovereign clouds like OVH Cloud, Scaleway , Cloud Temple and more?
• Are you eager to join a team of talented experts and grow your knowledge in an agile environment?
• Do you want to be part of one of the fastest-growing regions and contribute to its success by leveraging your expertise to drive innovation?

Practical Information

Location: Montpellier | Reports to: Cloud Desk Representative | Work Arrangement: Hybrid | Visa Requirements: Valid Visa for France | Language Requirements: English and French at a professional level | Learn more: softwareone.com

As our new Cloud Desk Operations Specialist , your primary mission is to ensure the complete provisioning of customer subscriptions with various Cloud Service Providers (CSPs). Leveraging your expertise in cloud services, you will collaborate internally with sales, operations, and cloud teams, and externally with CSP partners and customers.

Key R esponsibilities

• Register and onboard new customers and a ctivate subscription contracts with service providers
• Deliver solutions and services whilem anag ing invoicing and provid ing customer support
• Assist customers in optimizing and simplifying cloud service management
• Train customers on ordering and billing tools
• Coordinate service deployments with technical teams for complex solutions
• Stay up to date with technological developments (CSP offerings, provisioning platform updates, etc.)

• Do you want to be at the heart of multi-cloud strategy, working closely with leading Cloud Service Providers such as Microsoft, AWS or Google, and sovereign clouds like OVH Cloud, Scaleway , Cloud Temple and more?

• Are you eager to join a team of talented experts and grow your knowledge in an agile environment?

• Do you want to be part of one of the fastest-growing regions and contribute to its success by leveraging your expertise to drive innovation?

Practical Information

Location: Montpellier | Reports to: Cloud Desk Representative | Work Arrangement: Hybrid | Visa Requirements: Valid Visa for France | Language Requirements: English and French at a professional level | Learn more: softwareone.com

As our new Cloud Desk Operations Specialist , your primary mission is to ensure the complete provisioning of customer subscriptions with various Cloud Service Providers (CSPs). Leveraging your expertise in cloud services, you will collaborate internally with sales, operations, and cloud teams, and externally with CSP partners and customers.

Key R esponsibilities

• Register and onboard new customers and a ctivate subscription contracts with service providers

• Deliver solutions and services whilem anag ing invoicing and provid ing customer support

• Assist customers in optimizing and simplifying cloud service management

• Train customers on ordering and billing tools

• Coordinate service deployments with technical teams for complex solutions

• Stay up to date with technological developments (CSP offerings, provisioning platform updates, etc.)

Job Requirements

• Proven hands-on experience in customer success within cloud services

• Background in delivering IT solutions with Cloud solutions providers

What we offer

Our company benefits vary based on your location, but always include:

• Global company culture: We defined our 6 core values through our company culture ( https://www.softwareone.com/en/our-story/our-values )
• Amentorwho supports your successful start and is at your side with advice and action
• President’s Club: Recognition awarded by leadership and your peers
• Flexible work: Do great work from anywhere but also visit the local office to deliver excellence in team relationships
• Lifelong education: A variety oftraining and development opportunities
• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future

Company description

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.