Client Success & Onboarding Specialist - Paris

ATOMS Careers page; Paris; On-site; EUR 42,000 - 54,000; Full time

Job summary

CloudKitchens is seeking a proactive Client Operations Associate to support operations in France, focusing on onboarding to offboarding, customer escalations, and relationship-building with licensees. You will work closely with Sales, Facilities, and Maintenance to improve service delivery and customer outcomes.

Role requires fluent French and professional English, with the position based in our Paris office, onsite five days a week, contributing to customer satisfaction and retention in a

Qualifications

• Experience in Customer Success, Account Management, Operations, or a similar customer-facing role.
• Proactive mindset with a strong sense of ownership.
• Ability to manage multiple priorities and collaborate across teams.
• Fluent French and professional English.

Responsibilities

• Onboarding & Offboarding: Coordinate customer onboarding, ensure smooth kitchen launches, and manage offboarding processes.
• Customer Support: Handle Tier 2 requests and operational escalations, ensuring timely resolution and clear communication.
• Customer Satisfaction: Build strong relationships with licensees, proactively address concerns, and mitigate churn risks.
• Cross-functional Coordination: Work closely with Sales, Facility Operations, and Maintenance to resolve issues and improve service delivery.
• Process Improvement: Identify opportunities to streamline processes, improve onboarding timelines, and enhance the customer experience.
• Performance Monitoring: Track customer satisfaction, SLA adherence, and operational KPIs to drive improvements.
• Business Development Support: Identify opportunities to deliver additional value through services, partnerships, and upselling.

Skills

Customer Success

Account Management

Operations

Communication

Proactivity

Data

Tools

CRM tools

Job description

CloudKitchens is seeking a proactive Client Operations Associate to support operations in France, focusing on onboarding to offboarding, customer escalations, and relationship-building with licensees. You will work closely with Sales, Facilities, and Maintenance to improve service delivery and customer outcomes.

Role requires fluent French and professional English, with the position based in our Paris office, onsite five days a week, contributing to customer satisfaction and retention in a