France Client Success & Onboarding Specialist

Cloudkitchens; Paris; Hybrid; EUR 42,000 - 64,000; Full time

Job summary

CloudKitchens in Paris is seeking a proactive Client Operations Associate to support our France operations. You will manage onboarding and offboarding, handle Tier 2 requests and escalations, and build strong relationships with licensees to minimize churn.

You will work closely with Sales, Facility Operations and Maintenance to resolve issues and improve service delivery. The role focuses on process improvement, KPI tracking and continuous enhancement of the customer experience, with a strong

Qualifications

• Experience in customer-facing roles (customer success, account management or operations).
• Strong communication, organizational and problem-solving skills.
• Proactive mindset with ownership.
• Ability to manage multiple priorities and collaborate across teams.
• Fluent French and professional English.

Responsibilities

• Coordinate onboarding and offboarding of customers to ensure smooth kitchen launches.
• Handle Tier 2 requests and escalations with timely resolution and clear communication.
• Build relationships with licensees and mitigate churn risks.
• Collaborate with Sales, Facility Operations and Maintenance to resolve issues and improve service delivery.
• Identify opportunities to streamline processes and shorten onboarding timelines.
• Track KPIs, SLA adherence and customer satisfaction to drive improvements.
• Support business development by identifying opportunities for additional value and partnerships.

Skills

Customer success

Account management

Operations

Communication

Problem-solving

Ownership mindset

French (native/fluent)

English (professional)

Job description

CloudKitchens in Paris is seeking a proactive Client Operations Associate to support our France operations. You will manage onboarding and offboarding, handle Tier 2 requests and escalations, and build strong relationships with licensees to minimize churn.

You will work closely with Sales, Facility Operations and Maintenance to resolve issues and improve service delivery. The role focuses on process improvement, KPI tracking and continuous enhancement of the customer experience, with a strong