Client Onboarding & Operations Specialist (Paris)

CloudKitchens; Paris; On-site; EUR 42,000 - 62,000; Full time

Job summary

CloudKitchens is seeking a proactive Client Operations Associate to support our France operations in Paris. You will ensure a seamless customer experience from onboarding to offboarding, manage escalations, and build strong relationships with licensees to reduce churn.

You will collaborate with Sales, Facility Operations and Maintenance to resolve issues, drive improvements, and identify opportunities to deliver additional value through services and partnerships.

Qualifications

• Experience in Customer Success, account management, or operations.
• Strong communication and problem solving.
• Fluent in French with professional English.

Responsibilities

• Onboarding & Offboarding: Coordinate customer onboarding, ensure smooth kitchen launches, and manage offboarding processes.
• Customer Support: Handle Tier 2 requests and operational escalations, ensuring timely resolution and clear communication.
• Customer Satisfaction: Build strong relationships with licensees, proactively address concerns, and mitigate churn risks.
• Cross-functional Coordination: Work closely with Sales, Facility Operations, and Maintenance to resolve issues and improve service delivery.
• Process Improvement: Identify opportunities to streamline processes, improve onboarding timelines, and enhance the customer experience.
• Performance Monitoring: Track customer satisfaction, SLA adherence, and operational KPIs to drive improvements.
• Business Development Support: Identify opportunities to deliver additional value through services, partnerships, and upselling.

Skills

Customer Success

Account Management

Operations

Job description

CloudKitchens is seeking a proactive Client Operations Associate to support our France operations in Paris. You will ensure a seamless customer experience from onboarding to offboarding, manage escalations, and build strong relationships with licensees to reduce churn.

You will collaborate with Sales, Facility Operations and Maintenance to resolve issues, drive improvements, and identify opportunities to deliver additional value through services and partnerships.