Client Advocate & Support Analyst (Paris)

Euronext; Paris; Sur place; EUR 60 000 - 78 000; Plein temps

Résumé du poste

Euronext is seeking a Client Support Analyst to join the Client Support Team in Paris. The role focuses on acting as the primary contact for an allocated client group on operational matters, ensuring efficient incident management and timely resolutions.

Ideal candidates will have 3–5 years of Client Services experience, strong service delivery, and fluency in French and English. The position emphasizes relationship-building, process improvement, and collaboration on product developments and

Qualifications

• 3–5 years of prior Client Services experience.
• Strong service delivery mindset and ability to build client relationships.
• Excellent verbal and written communication skills in French and English.
• Ability to manage multiple tasks and track progress in projects.

Responsabilités

• Act as the central point of contact for an allocated group of clients on operational matters and ensure an efficient incident management process.
• Provide client support and follow up on all questions or issues until resolution, informing the client of progress.
• Ensure compliance with SLAs and strengthen the quality framework to meet objectives.
• Drive continuous improvement of processes and practices to minimize risks and create long-term value.
• Support clients in product developments and tests, and execute conformance tests with clients.

Connaissances

Analytical skills

Organizational skills

Problem solving

Verbal communication

Client services experience

French language

English language

Description du poste

Euronext is seeking a Client Support Analyst to join the Client Support Team in Paris. The role focuses on acting as the primary contact for an allocated client group on operational matters, ensuring efficient incident management and timely resolutions.

Ideal candidates will have 3–5 years of Client Services experience, strong service delivery, and fluency in French and English. The position emphasizes relationship-building, process improvement, and collaboration on product developments and