Client Advisor - Chinese Speaker

Acne Studios; Paris; Sur place; EUR 28 000 - 36 000; Plein temps

Résumé du poste

Acne Studios in Paris seeks a Chinese-speaking Client Advisor to join our luxury retail team. You will work closely with colleagues to deliver an outstanding in-store shopping experience and support daily operations on and off the shop floor.

You will assist in clienteling, manage omni-channel services, greet customers, ring clients, re-merchandise, and help maintain inventory while upholding exceptional service.

Qualifications

• Experience in luxury retail or hospitality preferred.
• Fluent in English and Chinese, written and spoken.
• Ability to work independently and in a team.

Responsabilités

• Drive sales alongside Client Advisors in store.
• Provide seamless client interactions and luxury service.
• Support back-of-house operations and inventory accuracy.
• Assist with omnichannel services and hospitality.

Connaissances

Bilingual English-Chinese

Customer service

Retail experience

Description du poste

Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone’s contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

We are looking for a Chinese-speaking Client Advisor to join one of our teams in Paris.

As a Client Advisor at Acne Studios, you will work closely with the wider team to deliver an outstanding in-store shopping experience. You will support daily operations both on and off the shop floor, help create seamless and engaging client interactions, and contribute to positive business outcomes, with your efficiency and attention to detail taking center stage.

CULTURE OF COLLABORATION

We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.

WHAT YOU WILL DO

Your main contribution will be to drive sales together with our Client Advisors in the store but also through operational back of house support. To ensure your success in this role, we provide training and coaching in luxury sales, service, and clienteling, according to our cutting- edge approach to client experience. You will assist in taking care of our valued customers at the store and will play a vital role in delivering an excellent customer experience by:

• Managing and executing omni channel services
• Welcoming and guiding customers through a smooth customer cycle tending to all details and providing them with the best-in-class client experience
• Support the sales team on the shop floor by ringing clients, re-merchandising the shop floor, deliver products to the shop floor and providing hospitality
• Upholding administrative procedures and skillfully managing our inventory

WHO YOU ARE

You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow. If these qualities speak to you, we would love to have you on our team.

Specific personal qualities for this role:

• Interpersonal and communication skills to provide excellent service and build strong relationships with customers
• Ability to identify customer needs, provide the right products, and close sales to achieve store sales targets
• Responsive with an ability to resolve customer concerns or issues in a professional manner
• Agility and flexibility with a self-starting attitude and ability to identify the stores’ needs in order to delivery an exceptional customer experience at all times

Specific experience and knowledge for this role:

• Previous experience within the retail or hospitality industry
• Proven ability to work independently and with flexibility
• Ability to take initiative in line with our customer experience offer
• Fluent in English and Chinese, which is a prerequisite for this position

What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity.

We may perform background checks for this position.