Chief Concierge

HSH Group / The Peninsula Hong Kong; Paris; On-site; EUR 42,000 - 66,000; Full time

Job summary

The Peninsula Paris seeks a Chef Concierge to lead all-day dining and the Concierge Desk at Le Lobby, delivering exceptionally personalized guest experiences in a luxury hotel setting in central Paris.

The ideal candidate will have a minimum of three years as a Chef Concierge, fluent in French and English (a third language is a plus), outstanding communication skills, a broad Paris network, and the ability to collaborate across all levels of the organization to exceed guest expectations.

Qualifications

• Minimum 3 years’ experience as a Chef Concierge, preferably within a luxury hotel environment.
• Fluent in French and English; a third language is an asset.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization.
• Excellent knowledge of Paris and its cultural, entertainment, and leisure landscape.
• Well-established network enabling the delivery of personalized recommendations, priority access, ticketing services, and bespoke reservations for guests.

Responsibilities

• Direct the entire activities and operations of the Concierge Desk.
• Responsible for providing information regarding both City and Peninsula Hotel attractions and points of interest.
• Review Guest Feedback Logbook for appropriate follow up in a timely manner.
• Oversee payroll expenses/overtime in accordance with budgetary guidelines and required service levels.
• Responsiblein the preparation of monthly reports, budgets, and forecasts if necessary.
• Provide proper training and exposure within the Concierge department.

Skills

Strong communication

Interpersonal skills

Collaboration across levels

Job description

Perfectly situated at 19 Avenue Kléber, The Peninsula sits in the heart of Paris within walking distance of some of the world’s most famous monuments, museums and luxury shopping districts. The Peninsula houses 200 luxurious rooms, including 93 suites.

Working alongside a high profile and prestigious team, The Peninsula Paris is seeking a Chef to join our all-day dining restaurant Le Lobby.

Key Accountabilities

• Direct the entire activities and operations of the Concierge Desk.
• Responsible for providing information regarding both City and Peninsula Hotel attractions and points of interest.
• Review Guest Feedback Logbook for appropriate follow up in a timely manner.
• Oversee payroll expenses/overtime in accordance with budgetary guidelines and required service levels.
• Responsiblein the preparation of monthly reports, budgets, and forecasts if necessary.
• Provide proper training and exposure within the Concierge department.

General Requirements

Minimum 3 years’ experience as a Chef Concierge, preferably within a luxury hotel environment.

Fluent inFrench and English; a third language is an asset.

Strong communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization.

Excellent knowledge of Paris and its cultural, entertainment, and leisure landscape.

Well-established network enabling the delivery of personalized recommendations, priority access, ticketing services, and bespoke reservations for guests.