Head Concierge - Paris Luxury Guest Experience Lead

HSH Group / The Peninsula Hong Kong; Paris; On-site; EUR 42,000 - 66,000; Full time

Job summary

The Peninsula Paris seeks a Chef Concierge to lead all-day dining and the Concierge Desk at Le Lobby, delivering exceptionally personalized guest experiences in a luxury hotel setting in central Paris.

The ideal candidate will have a minimum of three years as a Chef Concierge, fluent in French and English (a third language is a plus), outstanding communication skills, a broad Paris network, and the ability to collaborate across all levels of the organization to exceed guest expectations.

Qualifications

• Minimum 3 years’ experience as a Chef Concierge, preferably within a luxury hotel environment.
• Fluent in French and English; a third language is an asset.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization.
• Excellent knowledge of Paris and its cultural, entertainment, and leisure landscape.
• Well-established network enabling the delivery of personalized recommendations, priority access, ticketing services, and bespoke reservations for guests.

Responsibilities

• Direct the entire activities and operations of the Concierge Desk.
• Responsible for providing information regarding both City and Peninsula Hotel attractions and points of interest.
• Review Guest Feedback Logbook for appropriate follow up in a timely manner.
• Oversee payroll expenses/overtime in accordance with budgetary guidelines and required service levels.
• Responsiblein the preparation of monthly reports, budgets, and forecasts if necessary.
• Provide proper training and exposure within the Concierge department.

Skills

Strong communication

Interpersonal skills

Collaboration across levels

Job description

The Peninsula Paris seeks a Chef Concierge to lead all-day dining and the Concierge Desk at Le Lobby, delivering exceptionally personalized guest experiences in a luxury hotel setting in central Paris.

The ideal candidate will have a minimum of three years as a Chef Concierge, fluent in French and English (a third language is a plus), outstanding communication skills, a broad Paris network, and the ability to collaborate across all levels of the organization to exceed guest expectations.