CONTEXT Experience: 5+ years Job Title/Function: Project or Program Management, Project Manager Technical Specialties: Data Quality, Reporting, Document Management Client experiencing significant operational difficulties with incoming mail management and document management (paper and digital flows). Following an audit of the current service provider, a comprehensive program has been launched to secure data flows, restore service quality, and prepare for a change of provider. Within this context, the client is seeking a Senior Project Manager/Business Analyst, focused on project management, risk management, and on-site delivery, capable of taking control of a degraded system and rapidly advancing projects.MISSIONS Key elements of the desired profile: – Strong operational management skills: scoping, planning, progress monitoring, reporting – Strong risk management, arbitration, and prioritization skills in a sensitive context – Close monitoring approach to ensure business continuity and drive projects forward – Business/Business Analyst profile, capable of advocating for operational needs with IT – Excellent ability to unite and engage teams, both business and IT – Good understanding of EDM (Electronic Document Management) topics, document workflows, integration, and data quality, without being a technical expert – Comfortable in contexts of system overhaul, tenders, and vendor changes Main activities: – Diagnosis of paper and digital EDM workflows – Scoping of business needs and drafting of specifications – Project management for the business (MOAD) – Preparation and management of the vendor tender – Performance monitoring, change management support, and ensuring business continuityDesired Expertise: Senior Project Manager/Business Analyst with extensive experience in the operational management of degraded systems. A profile focused on field delivery, risk management, and close monitoring. Strong business/business expertise, capable of advocating for operational needs with IT and service providers. A good understanding of document management and document workflow issues (paper and digital), without being a technical expert. Comfortable in contexts of system overhaul, tendering, and vendor changes. Proven leadership skills and excellent ability to build consensus in sensitive and high-pressure environments.Technology and Tools SkillsSoft skills Leadership**Work location:** Europe