Channel Operations Manager

Fortinet; Valbonne; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading cybersecurity company in France is seeking a Channel Operations Manager to coordinate initiatives and manage a team of specialists. This role involves ensuring customer satisfaction, managing workflows, and improving operations. Candidates should have over 5 years of relevant experience and strong communication skills in English. The position offers opportunities to work with tools like Salesforce and Tableau.

Qualifications

• 5+ years of experience in channel operations or sales operations in a cybersecurity or IT vendor environment.
• Proven experience and demonstrable skills in team management.
• Strong organizational and time-management skills.

Responsabilités

• Manage the team to achieve customer satisfaction goals.
• Distribute and delegate work effectively.
• Monitor and analyze channel requests for feedback.
• Execute channel incentives with real-time data tracking.
• Suggest improvements to enhance operational support.

Connaissances

Channel operations experience

Sales operations experience

Organizational skills

Team management skills

Problem solving

Communication skills

Work ethic

Fluent English

Outils

Salesforce

Channel management tools

Tableau

Excel

Description du poste

Overview

Role Overview:

The Channel Operations Manager is part of the EMEA Channel Operations team, reporting directly to the EMEA Channel Operations Director. The role covers a wide range of initiatives and will coordinate a team of Channel Operations Specialists. He/She will ensure consistent business processes and proactively contribute to the improvement of the channel support activities

Responsibilities

• Day-to-day management of the team, ensuring the achievement of internal and external customer satisfaction goals
• Manage the day-to-day workflow, ensuring an effective distribution and delegation of work
• Ability to monitor and analyze channel requests to give precise feedback to senior management.
• Manage the day-to-day execution of Channel incentives, ensure accurate and real-time data tracking and reporting to internal stakeholders
• Identify challenges and proactively suggest improvement to existing processes with the goal to deliver best in class Operational support

Required Skills & Experience

• 5+ years of experience in channel operations or sales operations in a cybersecurity or IT vendor environment.
• Strong organizational and time-management skills
• Proven experience and demonstrable skills in team management.
• Problem solving and decision making skills
• Ability to communicate both verbally and in written forms with both internal team and channel customers.
• A strong work ethic, with a team player mentality
• Experience working with Salesforce, Channel management tools (such as PRMs), Tableau and Excel
• Fluent English