CDI - Senior Product Owner (F/H)

Christian Dior Couture; Paris; On-site; EUR 90,000 - 120,000; Full time

Job summary

Christian Dior Couture recherche un professionnel expérimenté pour piloter des projets de transformation digitale dans le département CRM, alignant objectifs commerciaux, expérience client et priorités produit.

Vous structurerez et déployerez des solutions CRM à fort impact, en collaboration avec les équipes CRM, marketing, Clienteling, e-commerce, retail et IT, et dirigerez le changement auprès des équipes pour une adoption optimale.

Qualifications

• Master’s degree et 5 à 7+ années d’expérience en gestion de produits, transformation CRM.
• Compréhension approfondie de CRM, data et marketing automation.
• Expérience dans le luxe/retail omnicanal souhaitée.
• Maîtrise du français et de l’anglais.

Responsibilities

• Définir et déployer la roadmap produit en ligne avec la stratégie de la Maison.
• Gérer les demandes en priorisant selon budgets et ressources.
• Formaliser les requirements des équipes CRM, marketing, Clienteling, e‑commerce, retail, data et IT.
• Coordonner les parties prenantes pour sécuriser décisions, délais et qualité.
• Assurer l’intégration des solutions dans l’écosystème CRM et digital.
• Mener le changement: formation, communication et adoption utilisateur.
• Identifier et résoudre les risques et planifier les actions correctives.

Skills

Product mindset

Execution focus

Communication

Influencing skills

Stakeholder management

Bilingual FR/EN

Education

Master’s degree

Tools

CRM systems

Roadmapping tools

Backlog management tools

Job description

Poste

Drive multiple digital transformation projects within the CRM department, ensuring alignment between business objectives, customer experience, business priorities, and product delivery. The role aims to structure, prioritize, and deploy high-impact CRM solutions to support customer insights and marketing activation.

Missions

• Manage requests in coordination with teams, ensuring the prioritization of their initiatives based on budgets and resources.
• Define and deploy the product roadmap in line with Maison's strategy.
• Formalize requirements from all teams: (CRM, marketing, Clienteling, e-commerce, retail, data, and IT).
• Coordinate various stakeholders to secure decisions, timelines and deliverable quality.
• Ensure functional consistency and seamless integration of solutions within the existing CRM and digital ecosystem.
• Lead change management: team preparation, documentation, training, communication, and user adoption.
• Identify and resolve risks, anticipate bottlenecks, and define action plans.

Profil

• Master's degree from a top-tier business school, engineering school, or university.
• 5 to 7+ years of experience in product management, digital project management, or CRM transformation
• Deep understanding of CRM, data, marketing automation
• Experience within luxury, premium, retail, or omnichannel environments is strongly preferred.
• Strong product mindset, business-driven approach, and execution focus.
• Mastery of Agile methodologies, backlog management, roadmap planning, and delivery.
• Comfortable working alongside technical, data, and business teams.
• Excellent communication, synthesis, and influencing skills.
• Fluent in both French and English.

Information à l'attention des candidats

Promoting diversity in all its forms, Christian Dior Couture has been committed since 2013 to an initiative supporting the employment of people with disabilities.