Assistant Digital Client Advisor - Internship F/H

LVMH Group; Paris; Sur place; EUR 8 000 - 12 000; Temps partiel

Résumé du poste

LVMH Group is seeking an Assistant Digital Client Advisor intern to support exceptional client service at our west-of-Paris Client Services Center. You will listen to client needs, respond with empathy across phone, email, social media, and written correspondence, and help meet KPI targets in a luxury environment.

Starting January 2027 for 6 months, this role requires Bac+2 and fluency in English plus an additional language.

Qualifications

• Education: Bac+2 required from a higher education; Previous experience in luxury (client service, boutiques, hotels, or concierge).
• Languages: English mandatory; additional language such as French or German, Italian, Spanish, Dutch, Portuguese, Arabic (C2).
• Hard Skills: Proficient in Microsoft Office; Salesforce knowledge a plus.

Responsabilités

• Provide best in class client service by listening and responding to each client’s needs and resolving efficiently and effectively.
• Meet and exceed quantitative and qualitative objectives.

Connaissances

Communication skills

Sales negotiation

Multi-tasking

Clienteling

Empathy

Formation

Bac+2 required from a higher education

Outils

Microsoft Office

Salesforce knowledge

Description du poste

Assistant Digital Client Advisor - Internship F/H

From the House of Dreams to the House of Talents
« Quoi que vous fassiez - pour le travail ou le plaisir - faites-le avec passion ! Vivez avec passion... »* Christian Dior
Christian Dior fut le couturier du rêve. Dès la fondation de sa Maison en 1947, marquée par la révolution du New Look, il métamorphose ses songes en de merveilleuses créations. Son esprit visionnaire n’a eu de cesse de magnifier les femmes du monde entier, inspirant aujourd’hui et plus que jamais ses successeurs. « Le tissu est le seul véhicule de nos rêves (…). La mode, en somme, est issue d’un rêve, et le rêve, c’est une évasion », écrivait-il dans son ouvrage Je suis couturier. Au fil de ses collections, Monsieur Dior est devenu le démiurge du bonheur de ses muses.

Job responsibilities

Based in our Client Services Center (west of Paris), the Client Advisor is responsible for providing best in class client service by listening and responding to each client’s specific needs and resolving efficiently and effectively through strong and empathetic communication skills. This position will also be responsible for meeting and exceeding quantitative and qualitative objectives.

Missions

• Provide a positive, courteous, and pleasant client experience by incorporating all core brand values and integrity throughout each interaction.
• Consistently provide a highly professional approach and outstanding service in order to resolve client issues; communicate effectively and with empathy via phone, email, social media and/or written correspondence.
• Escalate any client issues that require further resources to appropriate supervisor to ensure resolution is satisfactorily met.
• Ensure that all client communications are handled in line with Dior policies and processes.
• Demonstrate and share brand awareness, storytelling and product knowledge when communicating with clients.
• Pay particular and daily attention to all personalization actions which will enrich the relationship with our customers.
• Ensure qualitative monitoring and updating of customer information, accordingly to the Dior tools, to retain actual customers and detect new high potential ones.
• Drive to achieve and exceed planned KPI’s (such as sales, clienteling, client experience…)
• Recommend new and innovative approaches to address client concerns and share successful ideas within the team and department.
• Develop excellent working relationships within the Dior network.

Starting in January 2027 for 6 months.

Profile

Requirements

• Education and experience: Bac+2 required from a higher education; Previous experience in luxury (client service, boutiques, hotels, or concierge).
• Languages: On top of English, additional language mandatory: French or German, Italian, Spanish, Dutch, Portuguese, Arabic (C2 level).
• Hard Skills: Proficient in Microsoft Office; Salesforce knowledge a plus.
• Soft skills & motivation: A passion for Christian Dior and our collections; Strong sales negotiation skills; Able to multi-task and prioritize competing tasks; Able to work a varied schedule; Clear demonstration of a client-first mind-set.

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior. Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.