Assistant Business Analyst, Client Services Performance Team F/H - Internship

LVMH Group; Paris; Sur place; EUR 13 000 - 17 000; Plein temps

Résumé du poste

Christian Dior Couture in Paris is seeking an Assistant Business Analyst for the Client Services Performance Team on an internship. You will analyze client service performance data, identify trends, and collaborate with cross-functional teams to implement improvements that boost client satisfaction and business results.

Responsibilities include monitoring KPIs for client service operations across Europe and the Middle East, building dashboards, presenting insights to stakeholders, and sharing

Qualifications

• Degree in Business Administration, Marketing, Finance, or related field (MBA a plus).
• Experience as a Business Analyst in client service or retail preferred.
• Experience in luxury goods is highly preferred.
• Proven track record of delivering analysis projects improving client service performance.
• Ability to work independently with minimal supervision.

Responsabilités

• Monitor KPIs for client service operations across Europe and the Middle East, including contact center metrics and client satisfaction.
• Analyze performance data to identify trends and root causes.
• Develop and maintain performance dashboards and reports.
• Independently identify data sources and methodologies to address complex questions.
• Communicate insights to both technical and non-technical audiences.
• Build relationships with stakeholders across departments.

Connaissances

Excel

SQL

Tableau

Salesforce

Statistics

Process mapping

Communication

Presentation

Independent work

Team collaboration

Formation

Bachelor’s degree in business administration, marketing, finance, or related field

MBA is a plus

Outils

Salesforce

Data visualization tools

Description du poste

Assistant Business Analyst, Client Services Performance Team F/H - Internship

From the House of Dream to the House of Talents

Job Summary:

We are seeking a highly analytical, results-oriented, and driven Business Analyst to join the Client Services Performance Team at Dior Europe and Middle East. In this role, you will be responsible for analyzing client service performance data, identifying key trends and opportunities, and collaborating with cross-functional teams to implement improvements that enhance client satisfaction and drive business results. The ideal candidate will have a strong understanding of luxury retail, excellent analytical skills, a passion for delivering exceptional client experiences, and a proven ability to work independently and proactively.

Job responsibilities

Responsibilities:

Performance Monitoring and Analysis:

• Monitor key performance indicators (KPIs) for client service operations across Europe and the Middle East, including contact center metrics, client satisfaction scores, service delivery efficiency and sales


• Analyze performance data to identify trends, patterns, and root causes of issues.


• Develop and maintain performance dashboards and reports for all layers of the organization to track progress against goals.


• Independently identify data sources and methodologies needed to address complex performance questions.

Communication and Collaboration:

• Effectively communicate complex data insights to both technical and non-technical audiences.


• Build strong relationships with stakeholders across various departments and regions.


• Facilitate workshops and presentations to share findings and recommendations.


• Confidently present findings and recommendations to stakeholders, influencing decision-making with minimal supervision.

Best Practice Sharing:

• Identify and document best practices in client service performance across different regions and channels.


• Share best practices to promote continuous improvement.


• Take ownership of identifying, documenting, and disseminating best practices across the organization.


• Stay up to date on industry trends and best practices in luxury retail client service.


• Conduct benchmarking analyses to compare Dior's performance against competitors.


• Independently research and analyze market trends to inform strategic recommendations.

Starting in January 2027 for 6 months.

Profile

Qualifications

Education:

Degree in Business Administration, Marketing, Finance, or a related field. MBA a plus.

Experience:

• Experience as a Business Analyst, preferably in a client service or retail environment.


• Experience in the luxury goods industry is highly preferred.


• Proven track record of successfully delivering business analysis projects that improved client service performance.


• Demonstrated ability to work independently and manage projects from initiation to completion with minimal supervision.

Skills

Hard Skills

• Proficiency in data analysis tools such as Excel, SQL, and Tableau (or similar data visualization software).


• Experience with CRM systems (e.g., Salesforce) and contact center technologies.


• Understanding of statistical analysis techniques.


• Experience with business process mapping and optimization.

Soft Skills

• Excellent communication, interpersonal, and presentation skills, with the ability to influence stakeholders at all levels.


• Strong analytical and problem‑solving abilities, with a focus on delivering actionable insights.


• Ability to work independently and as part of a team in a fast‑paced, dynamic environment.


• Strong organizational and time‑management skills, with the ability to manage multiple projects simultaneously.


• Self‑starter with a proactive approach to identifying and solving problems.


• Critical Thinking


• Problem Solving


• Attention to Detail


• Stakeholder Management


• Initiative

Additional information

• Demonstrate a strong understanding of Dior's brand values and commitment to exceptional client service.


• Proactively identify opportunities to improve client service performance and drive business results.


• Deliver high-quality work that meets or exceeds expectations.


• Maintain a strong focus on client satisfaction.


• Continuously develop your skills and knowledge to stay current with industry trends and best practices.


• Take ownership of projects and initiatives, driving them forward with minimal guidance.

Encouraging inclusion and diversity in all its forms, Christian Dior Couture has been committed since 2013 to an approach promoting the employment of people with disabilities, and to valuing all unique characteristics.

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.