CDD - Client Development Manager (F/H)

LVMH; Paris; On-site; EUR 45,000 - 60,000; Full time

Job summary

Loro Piana in Paris seeks an experienced clienteling and CRM specialist to partner with store management and drive data‑driven sales. You will leverage luxury retail expertise to enhance customer relationships and optimize performance.

You will coach sales advisers, manage reporting tools, and act as liaison for Marketing CRM projects using My Touch, strengthening data integrity and KPI delivery across the shop.

Qualifications

• 3+ years of sales and CRM experience in luxury retail.
• Strong data analysis and relationship-building skills.
• Excellent interpersonal, customer service and teamwork abilities.

Responsibilities

• Partner with store management to manage clienteling daily, weekly, and monthly.
• Support the performance of store staff.
• Coordinate clienteling reporting tools to meet KPIs via data entry, frequency and retention using the My Touch app.
• Act as the point of contact and ambassador for the My Touch app in the shop.
• Serve as liaison for EMEA Marketing CRM and WW Digital teams on My Touch and CRM projects.
• Provide training support and coaching to sales advisers.

Skills

Sales experience

CRM experience

Data analysis

Relationship building

Interpersonal skills

Tools

Microsoft Office

Excel

CRM tools

Job description

At Loro Piana, our culture is defined by our people, fostering togetherness, trust and an unwavering ambition for quality and innovation. For over a century, we have quietly set benchmark, valuing heritage while evolving our unique savoir-faire.

We empower entrepreneurial spirit, encourage agile leadership, and collectively strive for exceptional results, recognizing and celebrating every individual’s talent.

Job responsibilities

• In partnership with store management, manage the clienteling strategy with each sales associate on a daily, weekly, and monthly basis,
• Support the performance of store staff
• Coordinate all clienteling reporting tools provided by the marketing department for the shop team to ensure that key performance indicators (KPIs) relating to data entry, frequency and retention are met by using the “My Touch” app for every sale
• Act as the point of contact and ambassador for the use of the “My Touch” app within the shop and help to improve its usage
• Act as the point of contact for the EMEA Marketing CRM and WW Digital teams for all “My Touch” and CRM projects
• Provide support for training and offer coaching to sales advisers

Profile

• 3+ years of sales, VIC, and CRM experience, preferably in a luxury retail environment.
• Strong knowledge of customer data analysis and relationship building.
• Proficient in Microsoft Office, Excel, and other digital tools.
• Excellent interpersonal, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.