Store Supervisor - La Vallée

LVMH; La Vallée; On-site; EUR 38,000 - 58,000; Full time

Job summary

The Store Supervisor role at LVMH’s Loro Piana store in France focuses on driving sales, developing the team, and upholding brand standards across all store activities.

You will report to the Store Manager, optimize customer experience, analyze KPIs, and ensure cash and administrative procedures comply with company guidelines.

Qualifications

• Fluent in French and English; other languages are a plus.
• Above-average commercial track record.
• Strong leadership, communication, and team-animating skills.
• Ability to work autonomously with reliability and rigor.
• Experience with retail software and analytical skills.

Responsibilities

• Sell all Loro Piana products and achieve sales targets.
• Support Store Manager in KPI analysis and action plan implementation.
• Supervise team on the floor; train and coach staff.
• Ensure customer service aligns with brand standards and procedures.
• Oversee cash management and back-office operations.

Skills

Leadership

Communication

Team motivation

Project management

Analytical skills

Autonomy

Tools

Retail software

Job description

The Store Supervisor builds long-lasting relationships with customers, promotes the Brand and develops Loro Piana business through optimization of the defined Category sales. He/she supports the Store Manager: in optimizing the overall sales performance of the store, in motivating the team and acting as Store Manager when needed, in ensuring that the Company guidelines are well implemented, particularly those related to cash management and administrative tasks.

Job responsibilities

Sales and business development

• Is active in selling all Loro Piana products and achieves sales targets
• Is a reference for the store team in terms of sales performance, selling ceremony and grooming
• Supports the Store Manager in the analysis of the store KPI’s, collects feedbacks from clients/team, proposes and contributes to the implementation of action plans to improve the store performance

Team management

• Supports the Store Manager in the creation of a positive working environment and high team’s motivation (briefing, team animation on the floor, individual discussion…)
• In close relationship with the Store Manager, supervises the team’s activities, organizes them optimally, acts as the Store Manager when he/she is away
• Contributes to the development of the team selling skills, gets/gives continuous feedbacks on the floor, trains and coaches/mentors
• Ensures that the customer service is in line with the Company standards of excellence and that all the internal procedures are well implemented
• Supports in ensuring that the displays are always in perfect conditions and strictly comply with the Company guidelines

BOH and Operation

• Knows the administrative and organizational procedures and oversees their proper execution, directly or by delegation. Particularly, supports in all the cash management, personnel administration and after-sales operations.
• Directly manages the store maintenance and IT coordination
• In close relationship with the Store Operations Manager, ensures that all the stock management procedures are well in place

Profile

• Above average commercial track record and excellent presentation
• Very good leadership, communication, team animation and project management skills
• Ability to take responsibilities, autonomy, reliability and rigor in execution
• Ability to work effectively with retail softwares and good analytical skills
• Passion and high motivation for Loro Piana products and Brand
• Fluent in French and English; other languages are a plus

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

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