Billing Specialist — Hybrid Paris, AI-Driven Support

Aircall; Paris; Hybrid; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work in Paris

Job summary

Aircall, a unicorn AI-powered customer communications platform, is seeking a Billing Support candidate for its Paris office. The role is hybrid, with two days on-site weekly, and focuses on resolving billing and payment inquiries while supporting cross-functional teams.

Ideal candidates have fluency in French and English, prior B2B SaaS support experience, and strong communication skills. You will work with Accounts Receivable and Cash Collection teams to deliver accurate resolutions.

Qualifications

• Experience in a B2B SaaS customer support role or transferable experience.
• Excellent written and verbal communication skills.
• Ability to explain billing concepts to customers and internal stakeholders.
• Experience with ticketing tools and support systems.
• Fluency in French and English.
• Comfort with AI-powered tools to improve efficiency.

Responsibilities

• Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing).
• Assist customer-facing teams with invoicing, subscriptions, and payment management topics.
• Maintain accurate customer account balances.
• Collaborate with Accounts Receivable and Cash Collection teams.
• Build and maintain professional relationships by delivering world-class billing support.
• Develop knowledge of Aircall’s billing and payment processes.

Skills

Fluent in French

Fluent in English

B2B SaaS support

Excellent communication

Ticketing tools

Analytical mindset

Empathy

Multitasking

Cross-functional collaboration

Job description

Aircall, a unicorn AI-powered customer communications platform, is seeking a Billing Support candidate for its Paris office. The role is hybrid, with two days on-site weekly, and focuses on resolving billing and payment inquiries while supporting cross-functional teams.

Ideal candidates have fluency in French and English, prior B2B SaaS support experience, and strong communication skills. You will work with Accounts Receivable and Cash Collection teams to deliver accurate resolutions.