Billing Support Specialist — Hybrid Paris, SaaS Finance Pro

Aircall.io, Inc.; Paris; Híbrido; EUR 42 000 - 52 000; Tempo integral

Resumo da oferta

Aircall in Paris is seeking a Billing Support specialist within the Finance team, focusing on resolving billing and payment inquiries and collaborating across invoicing topics. The role emphasizes accuracy, customer service excellence, and cross-functional coordination in a multilingual environment.

The position is based in our Paris office with a hybrid setup requiring two onsite days per week, supporting customers across multiple channels with AI-assisted tools to improve efficiency.

Qualificações

• Fluent in French and English.
• Experience in a B2B SaaS customer support role.
• Excellent written and verbal communication.
• Experience with ticketing tools and support systems.
• Strong technical aptitude for billing concepts.
• Analytical mindset with curiosity to resolve inquiries.

Responsabilidades

• Resolve billing and payment inquiries for customers.
• Assist invoicing, subscriptions, and payments across teams.
• Maintain accurate customer account balances.
• Collaborate with Accounts Receivable and Cash Collection.
• Deliver world-class billing support experience.
• Develop knowledge of Aircall’s billing processes.

Conhecimentos

Bilingual FR/EN

Communication

Analytical mindset

Multitasking

Customer empathy

Ferramentas

Ticketing tools

Billing software

Descrição da oferta de emprego

Aircall in Paris is seeking a Billing Support specialist within the Finance team, focusing on resolving billing and payment inquiries and collaborating across invoicing topics. The role emphasizes accuracy, customer service excellence, and cross-functional coordination in a multilingual environment.

The position is based in our Paris office with a hybrid setup requiring two onsite days per week, supporting customers across multiple channels with AI-assisted tools to improve efficiency.