Bilingual SaaS Support Specialist (EN/FR)

Aircall.io, Inc.; Paris; À distance; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

Résumé du poste

Aircall is hiring a Customer Support Specialist to be the heart of our customer interactions. You will help users navigate Aircall features, resolve issues, and promote product education while leveraging AI tools to improve efficiency. A multilingual, collaborative environment with growth opportunities awaits.

You will work with global teams to address technical questions, deliver timely solutions, and ensure high customer satisfaction across platforms and channels.

Qualifications

• 1+ year of experience in a SaaS B2B customer support role or transferable skills.
• Fluency in English & French is mandatory.
• Excellent written and verbal communication skills.
• Familiar with ticketing tools and CRM systems.
• Hands-on experience using AI assistants to troubleshoot and improve customer experiences.
• Ability to collaborate with AI tools in daily workflow and to prompt effectively.
• Technical aptitude to explain technical concepts to customers and internal stakeholders.

Responsabilités

• Impact: identify, solve, and advise customers to improve their ability to use Aircall.
• Teamwork: collaborate with a global, fast-growing team and share knowledge.
• Growth Opportunity: frontline role as a gateway to other Customer Success paths.
• Learning: opportunities to develop professionally while supporting customers.

Connaissances

English & French fluency

Excellent communication

Ticketing systems

CRM familiarity

AI-assisted support

Outils

Ticketing tools

CRM systems

Description du poste

Aircall is hiring a Customer Support Specialist to be the heart of our customer interactions. You will help users navigate Aircall features, resolve issues, and promote product education while leveraging AI tools to improve efficiency. A multilingual, collaborative environment with growth opportunities awaits.

You will work with global teams to address technical questions, deliver timely solutions, and ensure high customer satisfaction across platforms and channels.