Billing Support Specialist

Aircall; Paris; Hybrid; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work in Paris

Job summary

Aircall, a unicorn AI-powered customer communications platform, is seeking a Billing Support candidate for its Paris office. The role is hybrid, with two days on-site weekly, and focuses on resolving billing and payment inquiries while supporting cross-functional teams.

Ideal candidates have fluency in French and English, prior B2B SaaS support experience, and strong communication skills. You will work with Accounts Receivable and Cash Collection teams to deliver accurate resolutions.

Qualifications

• Experience in a B2B SaaS customer support role or transferable experience.
• Excellent written and verbal communication skills.
• Ability to explain billing concepts to customers and internal stakeholders.
• Experience with ticketing tools and support systems.
• Fluency in French and English.
• Comfort with AI-powered tools to improve efficiency.

Responsibilities

• Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing).
• Assist customer-facing teams with invoicing, subscriptions, and payment management topics.
• Maintain accurate customer account balances.
• Collaborate with Accounts Receivable and Cash Collection teams.
• Build and maintain professional relationships by delivering world-class billing support.
• Develop knowledge of Aircall’s billing and payment processes.

Skills

Fluent in French

Fluent in English

B2B SaaS support

Excellent communication

Ticketing tools

Analytical mindset

Empathy

Multitasking

Cross-functional collaboration

Job description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall

We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

Within our Finance team, the Billing team manages incoming billing and payment-related inquiries. Our mission is to deliver accurate resolutions, clear communication, and a high level of customer satisfaction, while ensuring full compliance with finance guidelines and processes.

This position is based in our Paris office - it's a hybrid setup with an expectation of two days per week onsite.

Key Responsibilities

• Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)
• Assist customer-facing teams with invoicing, subscriptions, and payment management topics
• Maintain accurate customer account balances
• Collaborate closely with the Accounts Receivable and Cash Collection teams
• Build and maintain professional relationships by delivering a world-class billing support experience
• Develop and maintain in-depth knowledge of Aircall’s billing and payment processes

Qualifications

• Fluency in French and English. (Spanish and/ or German are a plus)
• A first experience in a B2B SaaS customer support role, or transferable relevant experience.
• Excellent written and verbal communication skills
• Experience with ticketing tools and support systems
• Strong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders)
• Analytical mindset with curiosity to investigate and resolve complex inquiries
• Strong time management and prioritization skills
• High level of empathy and customer orientation
• Ability to multitask across different platforms and communication channels
• Comfortable working cross-functionally in an international, multilingual, remote environment
• Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work

Why join us?

• Key moment to join Aircall in terms of growth and opportunities
• Our people matter, work-life balance is important at Aircall
• Fast-learning environment, entrepreneurial and strong team spirit
• 45+ Nationalities: cosmopolite & multi-cultural mindset
• Competitive salary package & benefits

DE&I Statement

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.