Billing Support Specialist - Hybrid Paris (SaaS)

Aircall.io, Inc.; Paris; Hybrid; EUR 40.000 - 56.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Paris office

Competitive compensation

Zusammenfassung

Aircall is seeking a Billing Support Specialist based in Paris with a hybrid setup (two days onsite). You will handle billing inquiries, assist with subscriptions, and maintain customer balances while collaborating with Accounts Receivable and Cash Collection teams to ensure accurate resolutions and high customer satisfaction.

Fluent in French and English, experience in a B2B SaaS customer support role, and strong communication skills are essential. AI-powered tools may support daily workflows.

Qualifikationen

• Fluency in French and English; additional Spanish/German is a plus.
• Experience in a B2B SaaS customer support role or equivalent.
• Excellent written and verbal communication skills.
• Experience with ticketing tools and support systems.
• Strong technical aptitude to explain billing concepts.
• Analytical mindset with curiosity to resolve inquiries.
• Strong time management and prioritization skills.
• High level of empathy and customer focus.
• Ability to multitask across platforms and channels.
• Comfortable working in an international, multilingual, remote environment.

Aufgaben

• Support customers with billing and payment inquiries (receipts, invoices, credit notes).
• Assist customer-facing teams with invoicing and subscriptions.
• Maintain accurate customer account balances.
• Collaborate with Accounts Receivable and Cash Collection teams.
• Build relationships by delivering world-class billing support.
• Develop knowledge of Aircall’s billing and payment processes.

Kenntnisse

Fluent in French and English

B2B SaaS customer support experience

Excellent written and verbal skills

Experience with ticketing tools

Technical aptitude to explain billing

Analytical mindset

Time management and prioritization

Empathy and customer orientation

Multitasking across platforms

Cross-functional collaboration in a lo

Tools

Ticketing systems

Jobbeschreibung

Aircall is seeking a Billing Support Specialist based in Paris with a hybrid setup (two days onsite). You will handle billing inquiries, assist with subscriptions, and maintain customer balances while collaborating with Accounts Receivable and Cash Collection teams to ensure accurate resolutions and high customer satisfaction.

Fluent in French and English, experience in a B2B SaaS customer support role, and strong communication skills are essential. AI-powered tools may support daily workflows.