Arabic Speaking Support Agent — Relocation Paid, Training

Mercier Consultancy Group; France; Presencial; EUR 13.000 - 20.000; Jornada completa

Descripción de la vacante

Mercier Consultancy Group is seeking an Arabic Speaking Customer Support Agent to join our international team in Bulgaria. You will deliver high-quality support via phone, email, and live chat, resolving complex inquiries with empathy while upholding client brand standards.

Fluency in Arabic and strong English are required, with prior customer support experience preferred. You will collaborate with cross-functional teams, document cases in the CRM, and participate in ongoing training to stay

Formación

• Native or fluent Arabic is mandatory (spoken and written).
• Professional proficiency in English for international teamwork.
• Experience in Customer Support Services is highly preferred.

Responsabilidades

• Provide world-class support to customers via phone, email, and live chat.
• Resolve inquiries with empathy, ensuring high customer satisfaction.
• Represent clients and uphold brand values and service protocols.
• Maintain detailed case documentation in the CRM for continuity.
• Collaborate with cross-functional teams to escalate and resolve issues.
• Meet and exceed individual and team performance indicators.
• Participate in ongoing training on industry best practices.

Conocimientos

Arabic language fluency

English proficiency

Customer service mindset

Problem-solving

Relocation willingness

Team collaboration

Herramientas

CRM software

Descripción del empleo

Mercier Consultancy Group is seeking an Arabic Speaking Customer Support Agent to join our international team in Bulgaria. You will deliver high-quality support via phone, email, and live chat, resolving complex inquiries with empathy while upholding client brand standards.

Fluency in Arabic and strong English are required, with prior customer support experience preferred. You will collaborate with cross-functional teams, document cases in the CRM, and participate in ongoing training to stay