Hebrew-Speaking Customer Support Agent | Relocation

Mercier Consultancy Group; France; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Fully paid training

Health insurance

Fully paid relocation package

Monthly performance bonus

Career development

Job summary

Mercier Consultancy Group is seeking a Hebrew Speaking Customer Service Agent to support clients from Sofia, Bulgaria. The role involves handling inquiries via phone, email, and live chat, delivering accurate information in Hebrew, and ensuring high customer satisfaction.

Relocation is fully supported, including flight, transfer, and hotel. You will receive fully paid training, health coverage, and an opportunity for professional growth within an international team.

Qualifications

• Native or fluent Hebrew (spoken and written) is mandatory.
• English proficiency for daily corporate communication.
• Willingness to relocate to Sofia, Bulgaria for an on-site role.
• EU passport or right to work in EU is required for relocation.
• Strong communication and ability to handle high-pressure situations.

Responsibilities

• Provide high-quality support to customers via phone, email, and live chat.
• Resolve complex inquiries with accuracy while upholding brand standards.
• Maintain detailed records of customer interactions in the CRM.
• Collaborate with cross-functional teams to improve service processes.
• Stay updated on policies and product knowledge to give accurate information.

Skills

Hebrew fluency

English proficiency

Customer service

Relocation eligibility

Communication skills

Job description

Mercier Consultancy Group is seeking a Hebrew Speaking Customer Service Agent to support clients from Sofia, Bulgaria. The role involves handling inquiries via phone, email, and live chat, delivering accurate information in Hebrew, and ensuring high customer satisfaction.

Relocation is fully supported, including flight, transfer, and hotel. You will receive fully paid training, health coverage, and an opportunity for professional growth within an international team.