Arabic Speaking Customer Support Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group; France; On-site; EUR 13,000 - 20,000; Full time

Job summary

Mercier Consultancy Group is seeking an Arabic Speaking Customer Support Agent to join our international team in Bulgaria. You will deliver high-quality support via phone, email, and live chat, resolving complex inquiries with empathy while upholding client brand standards.

Fluency in Arabic and strong English are required, with prior customer support experience preferred. You will collaborate with cross-functional teams, document cases in the CRM, and participate in ongoing training to stay

Qualifications

• Native or fluent Arabic is mandatory (spoken and written).
• Professional proficiency in English for international teamwork.
• Experience in Customer Support Services is highly preferred.

Responsibilities

• Provide world-class support to customers via phone, email, and live chat.
• Resolve inquiries with empathy, ensuring high customer satisfaction.
• Represent clients and uphold brand values and service protocols.
• Maintain detailed case documentation in the CRM for continuity.
• Collaborate with cross-functional teams to escalate and resolve issues.
• Meet and exceed individual and team performance indicators.
• Participate in ongoing training on industry best practices.

Skills

Arabic language fluency

English proficiency

Customer service mindset

Problem-solving

Relocation willingness

Team collaboration

Tools

CRM software

Job description

Arabic Speaking Customer Support Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in identifying top-tier talent for the most prestigious BPO and service organizations across Europe. We bridge the gap between high-caliber professionals and global industry leaders, ensuring excellence in every placement we manage.

Job Overview

We are currently sourcing exceptional candidates for an Arabic Speaking Customer Support Agent position in Bulgaria. This unique role in the Customer Support Services industry offers the perfect blend of career growth, international experience, and a vibrant lifestyle in one of Europe’s most dynamic hubs.

Key Responsibilities

• Deliver world-class assistance to customers via phone, email, and live chat within the Customer Support Services industry.
• Resolve complex inquiries with precision and empathy, maintaining high standards of customer satisfaction.
• Represent our premium clients by upholding their brand values and service excellence protocols.
• Maintain detailed case documentation within the CRM to ensure seamless service continuity.
• Collaborate with cross-functional teams to **escalate and resolve** technical or process-related challenges.
• Meet and exceed performance indicators tailored to individual and team targets.
• Participate in ongoing training to stay updated on industry best practices in Customer Support Services.
• Native or fluent Arabic (spoken and written) is mandatory for this role.
• Professional proficiency in English to engage with our diverse international team.
• Previous experience in the Customer Support Services industry is highly preferred.
• Strong problem-solving mindset and a dedication to service excellence.
• Must be willing to relocate to Sofia for this Arabic Speaking Customer Support Agent position in Bulgaria.
• Candidates must hold a valid EU passport or have the legal right to reside and work in Bulgaria.

What We Offer

• Competitive Monthly Salary package commensurate with experience.
• Fully Paid Training to ensure you are set up for success from day one.
• Comprehensive Private Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation) for those joining our jobs in Bulgaria.
• Monthly Performance Bonus linked to your individual success and contribution.
• Career advancement opportunities within the global Customer Support Services sector.
• And Much More…

Life in Bulgaria

Choosing to work in Bulgaria offers an unparalleled opportunity to experience a unique blend of historical richness and modern urban energy. Sofia, the capital, is a hidden gem in Europe, boasting a Mediterranean-influenced climate, affordable living costs, and a thriving social scene that makes it a top destination for those seeking international Arabic-speaking jobs.

Beyond the professional benefits, Bulgaria provides a high quality of life with diverse culinary experiences, beautiful mountain landscapes, and a welcoming expat community. Our relocation support ensures that your transition to life in Bulgaria is seamless, allowing you to focus on your new Arabic Speaking Customer Support Agent position and enjoy everything this beautiful country has to offer.