Arabic-Speaking Customer Support Pro in Bulgaria
Mercier Consultancy MD
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Benefits offered by this job
Job summary
Mercier Consultancy Group is seeking an Arabic Speaking Customer Service Agent to join our team in Bulgaria. The role involves handling multi-channel support for Arabic-speaking clients, with English as a secondary requirement for international collaboration.
The position offers fully paid training, relocation support, comprehensive health insurance, and a monthly salary with performance bonuses. It suits candidates eager to grow in the international staffing market within a dynamic, global
Qualifications
- Native or fluent Arabic (written and spoken) is required.
- Professional proficiency in English for international office communication.
- Experience in customer support is a plus but not mandatory.
Responsibilities
- Deliver exceptional customer support via voice, email, and live chat.
- Represent clients professionally and resolve inquiries in a timely manner.
- Maintain product knowledge to provide accurate Arabic-speaking support.
- Provide personalized and empathetic service to ensure customer satisfaction.
- Collaborate with global teams to optimize support workflows and meet SLAs.
- Document interactions accurately in the CRM for data quality.
- Participate in team briefings to align on quality standards.
Skills
Tools
Job description
Mercier Consultancy Group is seeking an Arabic Speaking Customer Service Agent to join our team in Bulgaria. The role involves handling multi-channel support for Arabic-speaking clients, with English as a secondary requirement for international collaboration.
The position offers fully paid training, relocation support, comprehensive health insurance, and a monthly salary with performance bonuses. It suits candidates eager to grow in the international staffing market within a dynamic, global
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