Application Support Technician

Minitubes; Grenoble; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Minitubes in Grenoble is looking for an Application Support Technician to ensure the performance and availability of software solutions. This position requires a Bachelor's degree in Information Technology and experience in application support within industrial settings. Responsibilities include handling support requests, maintaining production application software, and monitoring application functionalities. Ideal candidates are customer-focused, thorough, and effective communicators, familiar with tools like SILOG and SAP.

Qualifications

• Solid, successful experience as an Application Support Specialist in an industrial field.
• Proficient in information systems dedicated to industrial applications.

Responsabilités

• Handle incidents and application support requests, diagnose and resolve them.
• Install, configure, and maintain software components related to production applications.
• Monitor applications and interfaces to anticipate malfunctions.
• Draft and maintain operational documentation and provide technical assistance.
• Participate in continuous improvement of existing tools.

Connaissances

Customer focus

Thoroughness

Ability to prioritize requests

Teamwork

Effective communication

Formation

Bachelor’s degree in Information Technology

Outils

SILOG

SAP

SQL databases

GLPI

PowerBI

Description du poste

Do you enjoy diagnosing and resolving complex software issues within a demanding industrial environment? Do you wish to leverage your technical and functional expertise on critical production applications? Are you seeking a position where the impact of your work is visible and technical challenges are a daily occurrence? You are probably our next Application Support Technician!

Minitubes is an independent company with 540 employees, located in Grenoble for nearly 100 years. We design our own processes to manufacture high‑precision metallic tubular products, serving the most demanding medical technologies and advanced industries. As a strategic supplier to global leaders in the healthcare market, we value deep collaborative relationships and unique, differentiating technical expertise.

We produce tubes that make hearts beat; the inspirations of our talents drive our clients’ major innovations!

You are probably our next Application Support Technician

Reporting to the Application Support Service Manager, you will ensure the access, availability, reliability, and performance of software solutions. Specifically, your main responsibilities will be to:

• Handle incidents and application support requests, diagnose and resolve them, or escalate them.
• Install, configure, and maintain software components related to production applications, ensuring their quality through testing and validation of patches and implemented enhancements.
• Perform daily monitoring of applications and interfaces to anticipate malfunctions and ensure service continuity.
• Draft and maintain operational documentation, user guides, and support procedures, and provide technical assistance to Key Users.
• Participate in the continuous improvement of existing tools.

You will work closely with business teams to analyze their functional needs. You will directly participate in the testing, validation, and acceptance of enhancements, and be actively involved in change management and user support for the adoption of new functionalities.

You will join a technical environment with a diverse application scope, including several industrial ERPs (SILOG, SAP), SQL databases, a ticketing tool (GLPI), and reporting and data analysis tools (PowerBI).

Who are you?

You hold a Bachelor’s degree in Information Technology and have solid, successful experience as an Application Support Specialist in an industrial field.

You are proficient in the use of information systems dedicated to industrial applications.

Beyond your skills, you are primarily recognized for your customer focus, thoroughness, and ability to prioritize requests. You are able to work in a team and communicate effectively.