AI Experience Orchestration Director — Sales Overlay

8305 France - Genesys Cloud Services France; Paris; Sur place; EUR 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Paid volunteer time

August Free Fridays

Well-being resources

Regionally tailored programs

Résumé du poste

Genesys in Paris is seeking an AI & Experience Orchestration Director to lead the AI and Experience Orchestration portfolio. You will work with core account teams and clients to shape AI use cases, craft strategies, and drive opportunities across enterprise customers.

You will influence deal strategy, partner with account executives, and guide sales motions while collaborating with marketing, product, and customer success teams to deliver impactful AI solutions.

Qualifications

• Strong subject matter expertise in AI, pre sales, and customer experience technology.
• Experience in sales overlay, specialist, or subject matter expert functions.
• Excellent verbal and written communication skills.

Responsabilités

• Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders.
• Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams.
• Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting.
• Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives.
• Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team.
• Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration.
• Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities.
• Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services.
• Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives.

Connaissances

AI expertise

Sales overlay

Communication skills

Strategic selling

Description du poste

Genesys in Paris is seeking an AI & Experience Orchestration Director to lead the AI and Experience Orchestration portfolio. You will work with core account teams and clients to shape AI use cases, craft strategies, and drive opportunities across enterprise customers.

You will influence deal strategy, partner with account executives, and guide sales motions while collaborating with marketing, product, and customer success teams to deliver impactful AI solutions.