ACS Client Services Implementation Lead

Visa

Paris

Sur place

EUR 70 000 - 90 000

Plein temps

14 jours+

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Résumé du poste

Visa France has built a local capability to deliver transactional Value-Added Services, including ACS and Virtual Card for e-Commerce, to meet market demand. The role focuses on delivery, project implementation, service management, and continuous improvement of the ACS service for French clients, with opportunities to lead or support related initiatives across local VAS services.

Collaboration with clients, product and risk teams is essential.

Qualifications

Good knowledge of card payment transactions (authentication, authorization, clearing and settlement, fraud).
Excellent communicator, both online and in person.
Proficient in MS Excel and MS PowerPoint.
Analytical with experience manipulating datasets.
Strong organizational skills and autonomy.
Fluent English required; French speaking is a plus.

Responsabilités

Drive the relationship with clients for ACS service, ensuring QoS and KPI tracking.
Lead day-to-day service management tasks and monthly KPI reporting.
Organize and lead Client Service Review meetings and document actions.
Coordinate project management tasks, workshops, and steering committees.
Prepare commercial proposals and manage changes with internal teams.