Client Success & Implementation Manager

Jobtailor; Saint-Cloud; Hybride; EUR 55 000 - 90 000; Plein temps

Résumé du poste

Jobtailor in Île-de-France, Saint-Cloud seeks a Client Implementation Specialist to deploy CDS solutions for multi-dimensional projects. You will train clients, monitor adoption, and collaborate with cross-functional teams.

Responsibilities include optimizing usage, supporting renewals, and driving post-implementation success while maintaining strong client satisfaction. Fluent English is required, and occasional travel may apply.

Qualifications

• Excellent written and verbal communication skills.
• Versatile and adaptable to client needs.
• Ability to understand clients' business needs and propose relevant solutions.

Responsabilités

• Implement CDS solutions in client environments.
• Support new clients during implementation across multi-dimensional projects.
• Provide comprehensive training on platform use.
• Ensure post-implementation follow-up for adoption.
• Monitor and analyze client performance.
• Identify opportunities for improvement and growth.
• Recommend optimizations to improve CDS usage.
• Analyze client issues and coordinate with teams to resolve.
• Ensure ongoing client satisfaction.
• Collaborate with sales to renew contracts.
• Improve internal processes and document them.
• Coordinate responses with cross-functional teams (finance, technical, procurement, sales).

Connaissances

Client communication

Cross-functional collaboration

Requirements understanding

Results oriented

English proficiency

Description du poste

Jobtailor in Île-de-France, Saint-Cloud seeks a Client Implementation Specialist to deploy CDS solutions for multi-dimensional projects. You will train clients, monitor adoption, and collaborate with cross-functional teams.

Responsibilities include optimizing usage, supporting renewals, and driving post-implementation success while maintaining strong client satisfaction. Fluent English is required, and occasional travel may apply.