Strategic Merchant Growth Manager

Wolt - English; Helsinki; On-site; EUR 60,000 - 85,000; Full time

Job summary

Wolt is seeking a proactive Customer Success professional to own a portfolio of strategic merchant accounts and drive growth through data-driven recommendations. You will work closely with Sales, Launch, Support, and Product to ensure merchant health and scale their business with us.

You will thrive in a fast-paced, AI-augmented environment, using analytics to spot opportunities and shape product feedback. Helsinki-based, hybrid or on-site options available.

Qualifications

• 3–5+ years in customer success or strategic accounts in a B2B environment.
• Experience with digital marketing is a plus.
• Comfort with data: large spreadsheets, dashboards, data sanity checks.
• Ownership mindset, decisive with minimal playbooks.

Responsibilities

• Own a portfolio of strategic merchant accounts and build trust.
• Drive revenue growth via targeted promotions, campaigns, and channel optimization.
• Monitor account health proactively; spot risks early and act quickly.
• Translate merchant feedback into product improvements.
• Collaborate across Sales, Launch, Support, Engineering, and Product to keep work moving.

Skills

Customer success

Strategic accounts

B2B experience

Data fluency

AI tools familiarity

Startup experience

Job description

Wolt is seeking a proactive Customer Success professional to own a portfolio of strategic merchant accounts and drive growth through data-driven recommendations. You will work closely with Sales, Launch, Support, and Product to ensure merchant health and scale their business with us.

You will thrive in a fast-paced, AI-augmented environment, using analytics to spot opportunities and shape product feedback. Helsinki-based, hybrid or on-site options available.