Strategic Merchant Growth Lead

Wolt; Helsinki; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Wolt is seeking a generalist customer success professional to own a portfolio of strategic merchant accounts. You’ll drive growth and health for multi-location operators, earning credibility from day one.

You'll partner with Sales, Launch, Support, Engineering and Product to move work across teams, use AI-augmented tools, and shape how the function evolves as an early member of the DashOS team at Wolt.

Qualifications

• 3-5+ years of experience in customer success, strategic account management, or another customer-facing role at a B2B company.
• Knowledge in digital marketing is a plus.
• Demonstrated comfort with data - dashboards, spreadsheets at scale.
• Ownership of outcomes, not activities, with decisive judgement.
• Curiosity and fluency with AI tools in daily work.
• Comfort with ambiguity as product and team evolve.

Responsibilities

• Own a portfolio of strategic merchant accounts. Run the cadence, build trust, be the go-to person for merchants.
• Drive real revenue growth through contextualized recommendations, promotions, campaigns and expansion strategies.
• Protect account health with proactive, data-driven monitoring and early risk detection.
• Turn merchant feedback into product changes and identify patterns.
• Partner cross-functionally with Sales, S&O, Launch, Support, Engineering and Product.
• Use and improve a heavily AI-augmented operational toolkit to move quickly.
• Help shape the function as an early member of the DashOS team.

Skills

3-5+ years exp

Digital marketing knowledge

Data-driven

Ownership mindset

AI tools fluency

Ambiguity tolerance

Tools

AI toolkit

Job description

Wolt is seeking a generalist customer success professional to own a portfolio of strategic merchant accounts. You’ll drive growth and health for multi-location operators, earning credibility from day one.

You'll partner with Sales, Launch, Support, Engineering and Product to move work across teams, use AI-augmented tools, and shape how the function evolves as an early member of the DashOS team at Wolt.