Customer Success Manager

Wolt; Helsinki; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Wolt is seeking a generalist customer success professional to own a portfolio of strategic merchant accounts. You’ll drive growth and health for multi-location operators, earning credibility from day one.

You'll partner with Sales, Launch, Support, Engineering and Product to move work across teams, use AI-augmented tools, and shape how the function evolves as an early member of the DashOS team at Wolt.

Qualifications

• 3-5+ years of experience in customer success, strategic account management, or another customer-facing role at a B2B company.
• Knowledge in digital marketing is a plus.
• Demonstrated comfort with data - dashboards, spreadsheets at scale.
• Ownership of outcomes, not activities, with decisive judgement.
• Curiosity and fluency with AI tools in daily work.
• Comfort with ambiguity as product and team evolve.

Responsibilities

• Own a portfolio of strategic merchant accounts. Run the cadence, build trust, be the go-to person for merchants.
• Drive real revenue growth through contextualized recommendations, promotions, campaigns and expansion strategies.
• Protect account health with proactive, data-driven monitoring and early risk detection.
• Turn merchant feedback into product changes and identify patterns.
• Partner cross-functionally with Sales, S&O, Launch, Support, Engineering and Product.
• Use and improve a heavily AI-augmented operational toolkit to move quickly.
• Help shape the function as an early member of the DashOS team.

Skills

3-5+ years exp

Digital marketing knowledge

Data-driven

Ownership mindset

AI tools fluency

Ambiguity tolerance

Tools

AI toolkit

Job description

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

About the team

You’ll be joining a small, high-leverage team, DashOS, inside Wolt’s organization, run like a startup, backed by a company that operates across dozens of markets. Think small team, big mandate: no layers, no bureaucracy, just a tight group building something from scratch with real resources behind it. We partner directly with our most strategic merchants - operators running multi-location businesses - and we own making them successful. The work is high-touch, data-driven, and deeply cross-functional. We sit at the intersection of operations, product and sales, and we care as much about revenue outcomes as we do about product feedback and customer health.

About the role

This is not a relationship-management job. It's a generalist customer success role for someone who wants real ownership of a book of strategic merchants - their growth, their health, their voice inside Wolt. You'll build the playbook that grows their business with us, not follow one that already exists. The bar is high - we want someone who can walk in and earn credibility with multi-location operators from day one.

In this role you will

• Own a portfolio of strategic merchant accounts.. Run the cadence, build the trust, become the person your merchants pick up the phone for.
• Drive real, measurable revenue growth through sharp, contextualized recommendations - promotions, marketing campaigns, channel optimization, expansion strategy.
• Protect account health before it's a problem. Proactive, data-driven monitoring. Spot risk early, act on it fast.
• Turn merchant feedback into product change. Capture it, find the patterns. .
• Partner cross-functionally across Sales, S&O, Launch, Support, Engineering, and Product to keep work moving across teams.
• Use and improve a heavily AI-augmented operational toolkit. We move quickly because we automate aggressively.
• Help shape the function. The team is still taking form, and early hires will have real influence over how it's built.

Our humble expectations

• You have 3-5+ years of experience in customer success, strategic account management, or another customer-facing role at a B2B company.
• Knowledge in digital marketing is a plus.
• Demonstrated comfort with data - spreadsheets at scale, dashboards, and a strong instinct for spotting when a number doesn't make sense.
• You take ownership of outcomes, not activities. You operate without a playbook when needed, make decisions, and recover from mistakes.
• Curiosity and fluency with AI tools. You've used modern AI assistants at a working level and want to operate in an AI-augmented environment.
• Comfort with ambiguity. The team and product are evolving fast - you see that as an opportunity, and you get startup-speed ownership with the stability of building inside Wolt. Experience from the start-up/scale-up scene is beneficial.

Why you’ll love it

• Global and growing fast: Be part of a fast-moving scaleup
• Ride of a lifetime: Accelerate your career and build your sales skills
• Instant impact: Take ownership and make a difference
• Big hearts and small egos: Surround yourself with smart, friendly people

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.