Strategic Accounts Manager, SaaS Growth (Finland)

Mapon; Vantaa; Ibrido; EUR 45.000 - 67.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible hybrid work

Laptop provided

Gym at office

Birthday day off

Annual training budget

Referral bonus

Mentor bonus

Descrizione del lavoro

Mapon Finland, OY (reg.no. 23915465) is looking for an Account Manager to retain and grow a portfolio of existing customers in Finland. You will own the commercial relationship, understand client needs, and identify opportunities to expand recurring revenue.

You’ll work in a flexible hybrid setup based at the Helsinki office, with remote days allowed and a focus on collaboration with Growth, Product, Support, and Finance to deliver results.

Competenze

• Experience in B2B account management, sales, or customer success with retention/growth examples.
• Ability to manage a varied customer portfolio and identify growth opportunities.
• Strong communication, trust-building, and collaboration with internal teams.

Mansioni

• Develop account plans to understand customer operations and growth opportunities.
• Grow existing accounts by upselling and cross-selling based on customer needs.
• Guide onboarding and increase adoption of Mapon capabilities.
• Monitor retention risks and coordinate timely responses to issues.
• Prepare for renewals and negotiate with long-term value in mind.
• Maintain a reliable portfolio view using CRM and product usage data.
• Coordinate with Growth, Product, Support, Technicians, and Finance to deliver on commitments.
• Represent customers internally, surface stories and opportunities for referrals.

Conoscenze

Account management

Sales

Customer success

Negotiation

Strumenti

CRM software

Data analytics tools

Descrizione del lavoro

Mapon Finland, OY (reg.no. 23915465) is looking for an Account Manager to retain and grow a portfolio of existing customers in Finland. You will own the commercial relationship, understand client needs, and identify opportunities to expand recurring revenue.

You’ll work in a flexible hybrid setup based at the Helsinki office, with remote days allowed and a focus on collaboration with Growth, Product, Support, and Finance to deliver results.