Holistic Account Manager

Agsweltgermany; Vantaa; Hybrid; EUR 61,000 - 67,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Annual training budget

Free gym access

Birthday day off

Wellness days

International team environment

Job summary

Mapon is seeking a Holistic Account Manager in Finland to manage and grow relationships with existing B2B customers for our SaaS solutions. You will drive retention, recurring revenue growth, account planning, upselling, cross-selling, product adoption, renewal preparation, and identify risks.

You will use CRM and product usage data to forecast results, coordinate with internal teams, and communicate customer feedback.

Qualifications

• Experience in B2B account management, sales, or customer success with retention and growth.
• Strong negotiation and commercial conversation skills.
• Ability to connect customer needs with solutions.
• Experience managing a varied portfolio and prioritising workload.
• Fluency in Finnish and strong English.
• SaaS or subscription experience is useful but not required.
• Background in telematics, fleet management, logistics, mobility, or IoT is beneficial.

Responsibilities

• Manage and grow relationships with existing B2B customers.
• Drive customer retention and recurring revenue growth.
• Plan accounts and identify upsell and cross-sell opportunities.
• Prepare renewals and mitigate risks.
• Use CRM and product usage data to manage portfolio and forecast results.
• Coordinate with internal teams and communicate customer feedback.

Skills

B2B account management

Sales

Customer success

Negotiation

Data-driven decisions

Tools

CRM systems

Job description

Mapon is seeking a Holistic Account Manager in Finland to manage and grow relationships with existing B2B customers. The company provides SaaS solutions that help businesses manage vehicles, drivers, and equipment, improve road safety, reduce costs, automate operations, and meet transport regulations.

The Account Manager will be responsible for customer retention, recurring revenue growth, account planning, upselling, cross-selling, product adoption, renewal preparation, and identifying customer risks. The role also involves using CRM systems and product usage data to manage the customer portfolio, forecast results, coordinate with internal teams, and communicate customer feedback.

Applicants should have experience in B2B account management, sales, or customer success, including customer retention and account growth. Confidence in negotiations, commercial conversations, and using customer data is important. Fluency in Finnish and strong spoken and written English are required. Experience in SaaS, subscription businesses, telematics, fleet management, logistics, mobility, or IoT is beneficial but not mandatory.

The position offers a gross base salary of €4,000 per month plus uncapped performance-based commission. The indicative commission benchmark is €1,500–€2,000 gross monthly, depending on results. Benefits include hybrid working, flexible hours, an annual training budget, free office gym access, a birthday day off, wellness days, and an international team environment.

Requirements

• Experience in B2B account management, sales, or customer success, with examples of retaining customers and growing existing accounts.
• Confidence in upselling, cross-selling, negotiation, and commercial conversations.
• Ability to understand customer businesses and connect their needs with relevant solutions.
• Experience managing a varied customer portfolio and prioritising workload.
• Comfort using CRM systems and customer data to guide decisions.
• Fluency in Finnish.
• Strong spoken and written English skills.
• SaaS or subscription business experience is useful but not required.
• Background in telematics, fleet management, logistics, mobility, or IoT is beneficial but not required.