Holistic Account Manager | Vantaa, Finland

SaaSiest London; Vantaa; Hybrid; EUR 45,000 - 67,000; Full time

Benefits offered by this job

Flexible hybrid work setup

Annual training budget

Free gym at the office

Birthday day off

Referral bonus

Job summary

Mapon Finland, OY is seeking an Holistic Account Manager to retain and grow a portfolio of customers in Finland. You will own the commercial relationship, understand client priorities, and identify opportunities to turn them into recurring revenue.

You’ll work closely with Growth, Product, Support, Technicians, and Finance to deliver on commitments. You’ll build adoption, guide onboarding, prepare for renewals, and maintain a reliable view of your portfolio using CRM and usage data.

Qualifications

• Experience in B2B account management, sales, or customer success.
• Ability to identify opportunities and grow recurring revenue.
• Strong relationship-building and communication skills.

Responsibilities

• Own customer relationships, retention, and recurring revenue growth.
• Develop account plans and identify growth opportunities.
• Grow existing accounts through upsell and cross-sell.
• Guide onboarding and value realization for customers.
• Manage renewals and coordinate internal teams to deliver promises.
• Maintain portfolio view using CRM and product data.
• Represent customers internally and surface feedback.

Skills

Account management

Upselling & cross-selling

CRM & data analysis

Business communication

Portfolio management

Tools

CRM software

Job description

Holistic Account Manager | Vantaa, Finland

Build the next version of Mapon

Mapon builds B2B SaaS for companies whose work happens in the physical world. Our platform helps businesses manage vehicles, drivers, and equipment, improve road safety, reduce costs, automate daily operations, and comply with complex transport regulations.

We started in Riga in 2006. Today, more than 35,000 clients use Mapon, with over 400,000 connected devices on the platform. We have 200+ colleagues across Europe and a network of 150+ partners worldwide. In 2025, Mapon grew revenue by 22.8% to 24.2 million EUR while remaining profitable. We have completed eight acquisitions and intend to keep growing organically and through M&A.

We’re now looking for an Account Manager in Finland to help our existing customers get more value from Mapon and grow our business with them. Account Management is a core growth function for us.

Your mission

Retain and grow a portfolio of existing customers by helping them achieve better results with Mapon.

You’ll own the commercial relationship with your customers: understanding their needs, building trust, identifying opportunities, and turning those opportunities into recurring revenue.

This role gives you clear responsibility for your portfolio and room to influence how we develop account management. We’ll teach you the product and the industry. You bring relationship skills, structure, and commercial drive.

The challenges you’ll tackle

Our customers operate across transport, logistics, construction, delivery, and other industries. They have different priorities, fleet sizes, and levels of experience with our products.

Some need help making better use of what they already have. Others could benefit from additional solutions or wider adoption across their business. Some may be at risk of leaving before they tell us anything is wrong.

Your challenge is to understand those differences and focus your effort where it matters most. You’ll need to balance customer needs, retention risks, and growth opportunities across your portfolio.

You’ll also work across internal teams to make sure customer commitments turn into action.

What you’ll own and do

You’ll own customer relationships, retention, and recurring revenue growth across your assigned portfolio.

• Develop account plans. Understand customer’s operations, priorities, decision-makers, and opportunities for growth.
• Grow existing accounts. Identify and close upsell and cross-sell opportunities that address real customer needs.
• Build adoption and value. Guide onboarding and help customers use the Mapon capabilities that matter to their business.
• Manage retention risks. Recognise declining engagement, unresolved issues, or changing requirements early, and coordinate a clear response.
• Prepare for renewals. Keep commercial conversations moving, contribute to renewal planning, and negotiate with long-term value in mind.
• Maintain a reliable view of your portfolio. Use CRM and product usage data to prioritise work, track opportunities, and forecast results.
• Coordinate internally. Work with Growth, Product, Support, Technicians, and Finance to resolve issues and deliver on commitments.
• Represent the customer internally. Share useful feedback, surface customer stories, and identify opportunities for referrals.

What success looks like

• Customers understand the value they get from Mapon and use the solutions relevant to their needs.
• Your portfolio’s recurring revenue grows through expansion while losses from cancellations and reduced spending are kept under control.
• Customer risks are identified early, with clear actions and follow-through.
• Your growth opportunities and forecasts are grounded in real customer conversations.
• Customers experience a coordinated team that delivers on its commitments.
• You contribute practical improvements to how Mapon manages and grows existing accounts.

What we’re looking for

You’re likely to be a strong fit if you have:

• Experience in B2B account management, sales, or customer success, with examples of retaining customers and growing existing accounts.
• Confidence in upselling, cross-selling, negotiation, and commercial conversations.
• The ability to understand a customer’s business and connect their needs with relevant solutions.
• Experience managing a varied customer portfolio and deciding where to spend your time.
• Comfort working with CRM and customer data to guide decisions.
• Clear communication and the ability to build trust with customers and colleagues.

SaaS or subscription business experience is useful. So is a background in telematics, fleet management, logistics, mobility, or IoT. Neither is required—we’re ready to help you learn the industry and our products.

How you operate

• You take ownership. You follow through on commitments and keep people informed.
• You are commercially curious. You want to understand how customers work, what they value, and where growth can come from.
• You act early. You reach out before a renewal becomes urgent or a customer issue escalates.
• You prioritise deliberately. You focus on the conversations and actions most likely to improve customer outcomes and portfolio performance.
• You communicate honestly. You raise difficult issues, set realistic expectations, and address problems directly.
• You work across teams. You involve the right specialists and stay accountable for moving things forward.

Compensation

We offer a base salary of €4,000 gross per month, plus uncapped performance-based commission.

Based on existing team performance, €1,500–€2,000 gross per month in commission is an indicative benchmark, bringing combined monthly earnings to approximately €5,500–€6,000 gross. Actual commission depends on results and is not guaranteed. Stronger performance can take your earnings beyond this range. We’ll explain the commission structure, performance measures, and payment schedule during the recruitment process.

Additionally we offer:

Join an international team of 200+ colleagues with global reach and local soul.

Flexible hybrid work setup – you’ll be based at our Helsinki office, with the option to work remotely one or two days per week. We’ll agree on either three office days and two remote days, or four office days and one remote day.

Social events, teambuilding events, and a supportive work culture.

Access to AI tools and paid plans, such as ChatGPT, Gemini, and others if needed, to support your daily work and productivity;

Laptop, accessories, and everything you need.

Extra day off on your birthday.

Annual training budget.

Free gym at the office

Flexible hours to enjoy life outside work.

Wellnessdays-taketimeoffwhenyou’renotfeelingwell,withoutne

Referral bonus — receive a reward when you refer a candidate who successfully joins our team.

Mentor bonus — onboarding mentors receive an additional salary bonus when their new colleague reaches the two-month milestone.

Join a friendly, supportive team where you'll thrive, with a well-planned onboarding process starting from day one to ensure your success.

Hiring process

• CV review – Your application will be reviewed by HR and the Hiring Manager (Head of HAM and Partnerships).
• Pre-recorded interview (Testlify) – Selected candidates will be invited to complete a pre-recorded interview via Testlify (in video format) to answer questions and test language knowledge, allowing you to answer at a time that suits you best.
• Online interview – interview with the Hiring Manager and HR (up to 60min).
• Background check - References from previous employers.

*We provide detailed feedback on interview performance and/or the technical task only to candidates who have reached the final stage of the selection process.

Mapon Finland, OY (reg.no. 23915465)