Growth-Focused SaaS Account Manager Finland

Agsweltgermany; Vantaa; Hybrid; EUR 61,000 - 67,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Annual training budget

Free gym access

Birthday day off

Wellness days

International team environment

Job summary

Mapon is seeking a Holistic Account Manager in Finland to manage and grow relationships with existing B2B customers for our SaaS solutions. You will drive retention, recurring revenue growth, account planning, upselling, cross-selling, product adoption, renewal preparation, and identify risks.

You will use CRM and product usage data to forecast results, coordinate with internal teams, and communicate customer feedback.

Qualifications

• Experience in B2B account management, sales, or customer success with retention and growth.
• Strong negotiation and commercial conversation skills.
• Ability to connect customer needs with solutions.
• Experience managing a varied portfolio and prioritising workload.
• Fluency in Finnish and strong English.
• SaaS or subscription experience is useful but not required.
• Background in telematics, fleet management, logistics, mobility, or IoT is beneficial.

Responsibilities

• Manage and grow relationships with existing B2B customers.
• Drive customer retention and recurring revenue growth.
• Plan accounts and identify upsell and cross-sell opportunities.
• Prepare renewals and mitigate risks.
• Use CRM and product usage data to manage portfolio and forecast results.
• Coordinate with internal teams and communicate customer feedback.

Skills

B2B account management

Sales

Customer success

Negotiation

Data-driven decisions

Tools

CRM systems

Job description

Mapon is seeking a Holistic Account Manager in Finland to manage and grow relationships with existing B2B customers for our SaaS solutions. You will drive retention, recurring revenue growth, account planning, upselling, cross-selling, product adoption, renewal preparation, and identify risks.

You will use CRM and product usage data to forecast results, coordinate with internal teams, and communicate customer feedback.