Nordic Key Account Manager – Finland & Sweden Growth

Market Pay; Helsinki; On-site; EUR 70,000 - 110,000; Full time

Job summary

Market Pay seeks a seasoned Key Account Manager to drive commercial and operational success for customers in Finland and Sweden, leading onboarding, adoption, and value realization across the lifecycle.

Collaborating with sales, product, and support teams, you will define customer success strategies, monitor KPIs, and identify cross-sell opportunities while maintaining strong relationships with strategic accounts.

Qualifications

• Master’s degree in Computer Science, Engineering, Project Management, or a related field.
• Minimum 5 years in account management, ideally in payments, fintech, SaaS, or a technical B2B environment.
• Languages: Native Finnish; Fluency in Swedish and English (written and spoken) is mandatory.
• Rigorous, autonomous, results-oriented.
• Collaborative, able to work with technical and non-technical stakeholders.

Responsibilities

• Define and execute the Customer Success strategy for each account to maximize value.
• Oversee the client’s technical onboarding, from initial implementation to full optimization.
• Monitor KPIs monthly including adoption, service quality and satisfaction.
• Identify cross-sell opportunities and commercial expansion within existing accounts.
• Coordinate with sales, product, and legal teams to deliver new features on time.

Skills

Customer Success strategy

Stakeholder management

Accounts management

Data-driven decisions

Cross-functional collaboration

Education

Master’s degree in Computer Science, Engineering, PM or related

Tools

Jira

Confluence

Job description

Market Pay seeks a seasoned Key Account Manager to drive commercial and operational success for customers in Finland and Sweden, leading onboarding, adoption, and value realization across the lifecycle.

Collaborating with sales, product, and support teams, you will define customer success strategies, monitor KPIs, and identify cross-sell opportunities while maintaining strong relationships with strategic accounts.