Strategic SaaS Account Manager - Growth & Retention

SaaSiest London; Vantaa; Hybrid; EUR 45,000 - 67,000; Full time

Benefits offered by this job

Flexible hybrid work setup

Annual training budget

Free gym at the office

Birthday day off

Referral bonus

Job summary

Mapon Finland, OY is seeking an Holistic Account Manager to retain and grow a portfolio of customers in Finland. You will own the commercial relationship, understand client priorities, and identify opportunities to turn them into recurring revenue.

You’ll work closely with Growth, Product, Support, Technicians, and Finance to deliver on commitments. You’ll build adoption, guide onboarding, prepare for renewals, and maintain a reliable view of your portfolio using CRM and usage data.

Qualifications

• Experience in B2B account management, sales, or customer success.
• Ability to identify opportunities and grow recurring revenue.
• Strong relationship-building and communication skills.

Responsibilities

• Own customer relationships, retention, and recurring revenue growth.
• Develop account plans and identify growth opportunities.
• Grow existing accounts through upsell and cross-sell.
• Guide onboarding and value realization for customers.
• Manage renewals and coordinate internal teams to deliver promises.
• Maintain portfolio view using CRM and product data.
• Represent customers internally and surface feedback.

Skills

Account management

Upselling & cross-selling

CRM & data analysis

Business communication

Portfolio management

Tools

CRM software

Job description

Mapon Finland, OY is seeking an Holistic Account Manager to retain and grow a portfolio of customers in Finland. You will own the commercial relationship, understand client priorities, and identify opportunities to turn them into recurring revenue.

You’ll work closely with Growth, Product, Support, Technicians, and Finance to deliver on commitments. You’ll build adoption, guide onboarding, prepare for renewals, and maintain a reliable view of your portfolio using CRM and usage data.