Sonka Resort Manager

Arctic GM & Sonka Resort | The Original Aurora Hunters®; Rovaniemi; On-site; EUR 32,000 - 46,000; Full time

Job summary

Sonka Resort in Rovaniemi, Finnish Lapland, seeks a hands-on Resort Supervisor to coordinate daily operations across reception, housekeeping and maintenance.

You will organize each day around arrivals and departures, set priorities for the team, ensure rooms and services are ready on time, and pitch in when needed. We welcome hospitality professionals who have helped run shifts, trained staff, or guided colleagues, and are ready to take on more responsibility.

Qualifications

• Experience in hospitality or guest-facing environments, including admin work such as reservations, scheduling, record-keeping or reporting.
• Experience coordinating tasks or supporting colleagues during a busy shift.
• Ability to set priorities, work independently and follow through.
• Fluent spoken and written English.
• Availability to start immediately and work on site.
• Valid Category B driving licence recognised in Finland; own car preferred.
• Right to work in Finland without employer sponsorship.
• Experience with hotel reservation systems or online booking platforms is an advantage.

Responsibilities

• Review upcoming bookings, occupancy and special requests. Prepare and adjust staff schedules, allocate tasks and ensure each shift has a clear handover.
• Work directly with reservations and booking systems; keep room allocations and guest details up to date, flag discrepancies.
• Coordinate arrivals, departures and booked activities; answer guest enquiries and involve management when needed.
• Coordinate with housekeeping and maintenance; record outstanding issues and follow up until resolved.
• Support and train colleagues; step in at reception or elsewhere when plans change or the resort gets busy.
• Provide management with concise updates on completed work, outstanding issues and decisions needed; suggest improvements from on-site observations.

Skills

Hospitality experience

Reservations

Scheduling

Shift coordination

English proficiency

Job description

Year-round, full-time position | Rovaniemi, Finnish Lapland | Immediate start

Sonka Resort is looking for a hands-on Resort Supervisor to coordinate daily operations across reception, housekeeping and maintenance.

Part of Arctic GM Experiences Oy, Sonka is a premium lakeside retreat in Rovaniemi in Finnish Lapland, bringing together panoramic mirror houses, private villas and authentic Arctic experiences.

Working on site and reporting to management, you’ll organise each day around arrivals, departures and guest needs. You’ll give colleagues clear priorities, check that rooms and services are ready on time, and step in personally when the team needs support. We welcome applications from hospitality professionals who have helped organise a shift, guided colleagues or trained new staff and are ready to take on more responsibility.

Tasks

Review upcoming bookings, occupancy and special requests. Prepare and adjust staff schedules, allocate tasks and make sure each shift receives a clear handover.

Work directly with reservations and booking systems. Keep room allocations, guest details and availability accurate, and flag discrepancies across booking channels.

Coordinate arrivals, departures and booked activities. Answer guest enquiries, resolve day-to-day concerns and involve management when a decision falls outside your authority.

Check accommodation and shared areas before guests arrive. Coordinate with housekeeping and maintenance, record outstanding issues and follow up until the work is complete.

Support and train colleagues in daily routines. Step in at reception or elsewhere on site when plans change or the resort gets busy.

Keep practical guest information up to date. Give management concise updates on completed work, outstanding issues and decisions needed, and suggest improvements based on what you see on site.

Requirements

Experience in hospitality, tourism or a comparable guest-facing environment, including administrative work such as reservations, scheduling, record-keeping or reporting.

Experience coordinating tasks or supporting colleagues during a busy shift, with a willingness to learn and grow into the supervisory role.

A reliable, organised approach and the ability to set priorities, work independently and follow through.

A calm, guest-focused manner and fluent spoken and written English.

Availability to start immediately and work on site at Sonka Resort.

A valid Category B driving licence recognised in Finland. Having your own car for the daily commute is strongly preferred.

The existing legal right to work in Finland without employer-sponsored work authorisation.

Experience with hotel reservation systems, online booking platforms or winter destinations is an advantage.

A year-round supervisory role with responsibility for organising shifts and maintaining service standards at a lakeside resort in Finnish Lapland.

The opportunity to build supervisory experience across reception, housekeeping and maintenance while working closely with Arctic GM management.

The chance to put practical improvements into everyday use, from clearer shift handovers to better coordination of guest arrivals.