Resort Supervisor - Lakeside Luxury, All-Season Ops

Arctic GM & Sonka Resort | The Original Aurora Hunters®; Rovaniemi; Vor Ort; EUR 32.000 - 46.000; Vollzeit

Zusammenfassung

Sonka Resort in Rovaniemi, Finnish Lapland, seeks a hands-on Resort Supervisor to coordinate daily operations across reception, housekeeping and maintenance.

You will organize each day around arrivals and departures, set priorities for the team, ensure rooms and services are ready on time, and pitch in when needed. We welcome hospitality professionals who have helped run shifts, trained staff, or guided colleagues, and are ready to take on more responsibility.

Qualifikationen

• Experience in hospitality or guest-facing environments, including admin work such as reservations, scheduling, record-keeping or reporting.
• Experience coordinating tasks or supporting colleagues during a busy shift.
• Ability to set priorities, work independently and follow through.
• Fluent spoken and written English.
• Availability to start immediately and work on site.
• Valid Category B driving licence recognised in Finland; own car preferred.
• Right to work in Finland without employer sponsorship.
• Experience with hotel reservation systems or online booking platforms is an advantage.

Aufgaben

• Review upcoming bookings, occupancy and special requests. Prepare and adjust staff schedules, allocate tasks and ensure each shift has a clear handover.
• Work directly with reservations and booking systems; keep room allocations and guest details up to date, flag discrepancies.
• Coordinate arrivals, departures and booked activities; answer guest enquiries and involve management when needed.
• Coordinate with housekeeping and maintenance; record outstanding issues and follow up until resolved.
• Support and train colleagues; step in at reception or elsewhere when plans change or the resort gets busy.
• Provide management with concise updates on completed work, outstanding issues and decisions needed; suggest improvements from on-site observations.

Kenntnisse

Hospitality experience

Reservations

Scheduling

Shift coordination

English proficiency

Jobbeschreibung

Sonka Resort in Rovaniemi, Finnish Lapland, seeks a hands-on Resort Supervisor to coordinate daily operations across reception, housekeeping and maintenance.

You will organize each day around arrivals and departures, set priorities for the team, ensure rooms and services are ready on time, and pitch in when needed. We welcome hospitality professionals who have helped run shifts, trained staff, or guided colleagues, and are ready to take on more responsibility.