Customer Service Employee / Guest Service Agent

North Resort Oy; Pello; On-site; EUR 23,000 - 36,000; Full time

Job summary

North Resort Oy is expanding its guest service team at an international tourist center in Lapland. You will participate in guest reception, restaurant floor service, bar work, cashier duties, and daily customer service, collaborating with staff to deliver a high-quality experience.

This role requires customer-focused attitude, hospitality experience, and good English. Valid hygiene passport and optional alcohol serving passport are advantageous for this position.

Qualifications

• Customer service orientation and a positive service attitude.
• Education or experience in tourism, hotel, or restaurant industry.
• Good interaction and collaboration skills.
• Good English language skills; other languages are an advantage.
• Valid hygiene passport; alcohol serving passport is a strong advantage.
• Experience with hotel, reception, or booking systems (e.g., MEWS, Visbook).
• Good basic IT skills.
• Willingness to work shifts, evenings, weekends and during peak seasons.

Responsibilities

• Reception and guest check-in/check-out.
• Handle bookings and guide customers.
• Process customer information in booking systems.
• Serve in restaurant and at events; bar work.
• Cashier duties and payment processing.
• Collaborate with teams to ensure smooth service.
• Perform other tasks supporting customer service.

Skills

Customer service orientation

Initiative

English language skills

Team collaboration

Positive service attitude

IT basics

Education

Experience in tourism/hotel/restaurant industry

Tools

MEWS

Visbook

Job description

Job Description

We are seeking a Customer Service Employee (Guest Service Agent) for North Resort Oy to work as part of the customer service team at an international tourist center. You will participate in guest reception, restaurant floor service, bar work, cashier duties, and daily customer service, and work together with other staff to provide a high-quality customer experience.

Key Responsibilities

• Reception customer service, including guest check-ins and check-outs.
• Handling bookings and providing guidance to customers.
• Processing customer information and using booking systems.
• Serving in the restaurant and at events.
• Bar work.
• Cashier work and processing payment transactions.
• Collaborating with other teams to ensure smooth service.
• Other tasks supporting customer service.

Requirements

• Customer service orientation, initiative, and a positive service attitude.
• Suitable education or experience in the tourism, hotel, or restaurant industry.
• Good interaction and collaboration skills.
• Good English language skills; other language skills are considered a significant advantage.
• Valid hygiene passport.
• A valid alcohol serving passport is considered a strong advantage.
• Experience with hotel, reception, or booking systems (e.g., MEWS, Visbook, or similar) is an advantage.
• Good basic IT skills.
• Willingness to work shifts, evenings, weekends, and during peak seasons.

We Offer

• A versatile job in an international tourist center.
• The opportunity to develop as a professional in the tourism and customer service industry.
• An encouraging work community and a modern working environment.
• The opportunity to be part of building a new tourist destination in Lapland.

Terms of Employment

• The employment is permanent or fixed-term depending on the position.
• Working hours are determined according to the shift schedule.
• The employment follows the Collective Agreement for Tourism, Restaurant and Leisure Services (MaRa TES).
• A 6-month probationary period applies in accordance with the Employment Contracts Act and the collective agreement.
• Salary is determined based on skills, experience, and MaRa TES.
• The selected person must provide an acceptable medical certificate regarding their health status before the start of employment.

Customer service orientation, initiative, and a positive service attitude, Suitable education or experience in the tourism, hotel, or restaurant industry, Good interaction and collaboration skills, Good English language skills, Valid hygiene passport, Willingness to work shifts, evenings, weekends, and during peak seasons, Good basic IT skills