Sonka Resort Supervisor

Arctic GM & Sonka Resort | The Original Aurora Hunters®; Rovaniemi; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Lakeside setting

On-site role

Career development

Job summary

Sonka Resort in Rovaniemi, Finnish Lapland, seeks a hands-on Resort Supervisor to coordinate daily operations across reception, housekeeping and maintenance. The role focuses on staff scheduling, guest needs and ensuring rooms and services are ready on time.

On-site work, immediate start, and opportunities to train colleagues, optimise shift handovers and improve guest experiences in a premium lakeside retreat. Fluent English and a valid Finland driving licence are preferred.

Qualifications

• Experience in hospitality with reservations, scheduling or reporting.
• Ability to coordinate tasks during busy shifts and supervise staff.
• Fluent spoken and written English; on-site availability at Sonka Resort.

Responsibilities

• Review bookings, adjust staff schedules and ensure smooth handovers.
• Coordinate arrivals, departures and activities, answering guest enquiries.
• Lead daily routines, train colleagues and support reception, housekeeping and maintenance.
• Provide updates to management on issues and improvements.
• Check rooms and shared areas before guest arrival and coordinate with teams.
• Maintain guest information and flag discrepancies across channels.

Skills

Hospitality experience

Scheduling

Team coordination

English fluency

Tools

Hotel reservation systems

Job description

Resort Supervisor – Sonka Resort

Year-round, full-time position | Rovaniemi, Finnish Lapland | Immediate start

Sonka Resort is looking for a hands-on Resort Supervisor to coordinate daily operations across reception, housekeeping and maintenance.

Part of Arctic GM Experiences Oy, Sonka is a premium lakeside retreat in Rovaniemi in Finnish Lapland, bringing together panoramic mirror houses, private villas and authentic Arctic experiences.

Working on site and reporting to management, you’ll organise each day around arrivals, departures and guest needs. You’ll give colleagues clear priorities, check that rooms and services are ready on time, and step in personally when the team needs support. We welcome applications from hospitality professionals who have helped organise a shift, guided colleagues or trained new staff and are ready to take on more responsibility.

Tasks

• Review upcoming bookings, occupancy and special requests. Prepare and adjust staff schedules, allocate tasks and make sure each shift receives a clear handover.

• Work directly with reservations and booking systems. Keep room allocations, guest details and availability accurate, and flag discrepancies across booking channels.

• Coordinate arrivals, departures and booked activities. Answer guest enquiries, resolve day-to-day concerns and involve management when a decision falls outside your authority.

• Check accommodation and shared areas before guests arrive. Coordinate with housekeeping and maintenance, record outstanding issues and follow up until the work is complete.

• Support and train colleagues in daily routines. Step in at reception or elsewhere on site when plans change or the resort gets busy.

• Keep practical guest information up to date. Give management concise updates on completed work, outstanding issues and decisions needed, and suggest improvements based on what you see on site.

Requirements

• Experience in hospitality, tourism or a comparable guest-facing environment, including administrative work such as reservations, scheduling, record-keeping or reporting.

• Experience coordinating tasks or supporting colleagues during a busy shift, with a willingness to learn and grow into the supervisory role.

• A reliable, organised approach and the ability to set priorities, work independently and follow through.

• A calm, guest-focused manner and fluent spoken and written English.

• Availability to start immediately and work on site at Sonka Resort.

• A valid Category B driving licence recognised in Finland. Having your own car for the daily commute is strongly preferred.

• The existing legal right to work in Finland without employer-sponsored work authorisation.

Experience with hotel reservation systems, online booking platforms or winter destinations is an advantage.

Benefits

• A year-round supervisory role with responsibility for organising shifts and maintaining service standards at a lakeside resort in Finnish Lapland.

• The opportunity to build supervisory experience across reception, housekeeping and maintenance while working closely with Arctic GM management.

• The chance to put practical improvements into everyday use, from clearer shift handovers to better coordination of guest arrivals.