Service Coordinator - Finland

Trane Technologies; Helsinki; On-site; EUR 40,000 - 56,000; Full time

Job summary

Trane Technologies in Helsinki seeks a Service Coordinator to lead and support a team of Service Technicians across Finland. You will plan daily workloads, coordinate activities, and ensure clear communication between customers and technicians to meet service goals.

You will review reports, manage orders in planning systems and Oracle, and drive process improvements to boost productivity and service quality while maintaining high customer satisfaction.

Qualifications

• Minimum high school education (university degree preferred).
• At least 3 years coordinating service-related work.
• Experience leading a small team is welcome.
• Customer-focused with strong communication and organizational skills.
• Proficient in MS Office and planning systems.

Responsibilities

• Plan and allocate workloads for Service Technicians to meet productivity targets.
• Supervise safety and technical aspects of service work, ensuring quality.
• Review service reports and documentation for accuracy.
• Identify and implement process improvements to boost productivity.
• Collaborate with Sales and internal teams.
• Lead coordination meetings and provide backlog and forecast updates.
• Schedule service jobs, subcontractors, and ensure timely completion.
• Prepare work orders and dispatch technicians; communicate with customers.
• Plan preventive maintenance activities per contracts.
• Manage customer orders and documentation in planning systems and Oracle.
• Oversee procurement: issuing POs, ordering parts, and receiving goods.
• Maintain databases and records (orders, contracts, invoices).
• Ensure safety compliance and address issues promptly.
• Log service activities and generate monthly invoicing packages.
• Conduct quarterly stock checks with Spare Parts team and reconcile with Oracle.

Skills

Customer orientation

Organizational skills

Prioritization

Communication

Team coordination

Problem solving

Education

High school diploma or equivalent

University education preferred

Tools

MS Office

Oracle

Planning systems

Job description

Where is the work:

On-Site (5 days)

What's in it for you:

Service Coordinator will lead and support a team of Service Technicians within assigned jobs across Finland. Plan and coordinate daily activities, ensure smooth communication between customers and technicians, and support in achieving operational goals. Provide administrative support to service operations, maintain strong team cooperation, and ensure consistent service quality and customer satisfaction.

What you will do:

• Plan and allocate workloads for Service Technicians, ensuring efficient use of resources and meeting productivity targets.
• Supervise technical and safety aspects of service work, ensuring timely, high‑quality completion.
• Review service reports, worksheets, and technical documentation for accuracy and completeness.
• Identify and implement process improvements to enhance productivity and service quality.
• Collaborate closely with Sales and other internal teams.
• Lead regular coordination meetings and provide updates on backlog, forecast, and priorities.
• Schedule service jobs, materials, subcontractors, and ensure timely completion of all interventions.
• Prepare work orders, dispatch technicians, and communicate with customers.
• Plan and track preventive maintenance activities according to contracts or operational needs.
• Manage customer orders and documentation in planning systems and Oracle.
• Oversee end‑to‑end procurement processes: issuing POs, ordering parts, receiving goods, and completing transactions.
• Maintain accurate databases and administrative records (orders, contracts, sold equipment, claims, invoices, etc.).
• Ensure all work follows safety rules, perform site safety follow‑ups, and elevate issues when needed.
• Support customer satisfaction by addressing concerns and coordinating responses.
• Handle warranty claim collection and reporting.
• Log service activities, technical data, and required documentation in tracking systems.
• Monitor worksheets, quotations, orders, and equipment deliveries; prepare monthly invoicing packages for Service, Parts, and Equipment.
• Perform quarterly stock checks with the Spare Parts team and reconcile with Oracle.

What you will bring:

• Minimum high school education (preferred University education)
• Minimum 3 years of experience in Coordination of work in service
• Experience in leading or supervising a small team welcome
• Customer orientation
• Ability to build long‑term relationship both with a customer and within the team
• Very good organizational skills and attention to details
• Ability to plan and set up priorities
• Assertiveness and courage to speak up
• Proactiveness and ability to take initiative
• Ability to work under pressure
• High computer literacy (ability to work in different systems and programs and good knowledge of MS Office)
• English knowledge - communicative level and fluent Finnish

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.