Finland Service Operations Coordinator

Trane Technologies; Helsinki; On-site; EUR 40,000 - 56,000; Full time

Job summary

Trane Technologies in Helsinki seeks a Service Coordinator to lead and support a team of Service Technicians across Finland. You will plan daily workloads, coordinate activities, and ensure clear communication between customers and technicians to meet service goals.

You will review reports, manage orders in planning systems and Oracle, and drive process improvements to boost productivity and service quality while maintaining high customer satisfaction.

Qualifications

• Minimum high school education (university degree preferred).
• At least 3 years coordinating service-related work.
• Experience leading a small team is welcome.
• Customer-focused with strong communication and organizational skills.
• Proficient in MS Office and planning systems.

Responsibilities

• Plan and allocate workloads for Service Technicians to meet productivity targets.
• Supervise safety and technical aspects of service work, ensuring quality.
• Review service reports and documentation for accuracy.
• Identify and implement process improvements to boost productivity.
• Collaborate with Sales and internal teams.
• Lead coordination meetings and provide backlog and forecast updates.
• Schedule service jobs, subcontractors, and ensure timely completion.
• Prepare work orders and dispatch technicians; communicate with customers.
• Plan preventive maintenance activities per contracts.
• Manage customer orders and documentation in planning systems and Oracle.
• Oversee procurement: issuing POs, ordering parts, and receiving goods.
• Maintain databases and records (orders, contracts, invoices).
• Ensure safety compliance and address issues promptly.
• Log service activities and generate monthly invoicing packages.
• Conduct quarterly stock checks with Spare Parts team and reconcile with Oracle.

Skills

Customer orientation

Organizational skills

Prioritization

Communication

Team coordination

Problem solving

Education

High school diploma or equivalent

University education preferred

Tools

MS Office

Oracle

Planning systems

Job description

Trane Technologies in Helsinki seeks a Service Coordinator to lead and support a team of Service Technicians across Finland. You will plan daily workloads, coordinate activities, and ensure clear communication between customers and technicians to meet service goals.

You will review reports, manage orders in planning systems and Oracle, and drive process improvements to boost productivity and service quality while maintaining high customer satisfaction.