Service Coordinator - Finland

FI1 Trane Finland Oy; Helsinki; On-site; EUR 38,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits and programs

Job summary

Trane Technologies, a world leader in climate solutions, is seeking a Service Coordinator in Finland to lead and support a team of Service Technicians across Finland. You will plan daily activities, ensure clear communication with customers and technicians, and support in achieving operational goals with strong teamwork.

The role requires coordinating schedules, supervising safety, and maintaining documentation in planning systems and Oracle.

Qualifications

• Minimum high school education (preferred University education).
• Minimum 3 years of experience coordinating work in service.
• Experience in leading or supervising a small team is welcome.
• Customer orientation and ability to build long-term relationships.

Responsibilities

• Plan and allocate workloads for Service Technicians and coordinate resources.
• Supervise safety aspects of service work and ensure quality.
• Review service reports, documents, and ensure accuracy and completeness.
• Identify and implement process improvements to boost productivity and service quality.
• Schedule service jobs, materials, and subcontractors for timely completion.
• Prepare work orders and communicate with customers; track maintenance activities.

Skills

Customer orientation

Relationship building

Organizational skills

Prioritization

Initiative

Team leadership

Work under pressure

English proficiency

Education

High school diploma

University education preferred

Tools

MS Office

Oracle

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go.

Where is the work: On‑Site (5 days)

What’s in it for you:

Service Coordinator will lead and support a team of Service Technicians within assigned jobs across Finland. Plan and coordinate daily activities, ensure smooth communication between customers and technicians, and support in achieving operational goals. Provide administrative support to service operations, maintain strong team cooperation, and ensure consistent service quality and customer satisfaction.

What you will do:

• Plan and allocate workloads for Service Technicians, ensuring efficient use of resources and meeting productivity targets.
• Supervise technical and safety aspects of service work, ensuring timely, high‑quality completion.
• Review service reports, worksheets, and technical documentation for accuracy and completeness.
• Identify and implement process improvements to enhance productivity and service quality.
• Collaborate closely with Sales and other internal teams.
• Lead regular coordination meetings and provide updates on backlog, forecast, and priorities.
• Schedule service jobs, materials, subcontractors, and ensure timely completion of all interventions.
• Prepare work orders, dispatch technicians, and communicate with customers.
• Plan and track preventive maintenance activities according to contracts or operational needs.
• Manage customer orders and documentation in planning systems and Oracle.
• Oversee end‑to‑end procurement processes: issuing POs, ordering parts, receiving goods, and completing transactions.
• Maintain accurate databases and administrative records (orders, contracts, sold equipment, claims, invoices, etc.).
• Ensure all work follows safety rules, perform site safety follow‑ups, and elevate escalations when needed.
• Support customer satisfaction by addressing concerns and coordinating responses.
• Handle warranty claim collection and reporting.
• Log service activities, technical data, and required documentation in tracking systems.
• Monitor worksheets, quotations, orders, and equipment deliveries; prepare monthly invoicing packages for Service, Parts, and Equipment.
• Perform quarterly stock checks with the Spare Parts team and reconcile with Oracle.

What you will bring:

• Minimum high school education (preferred University education)
• Minimum 3 years of experience in Coordination of work in service
• Experience in leading or supervising a small team welcome
• Customer orientation
• Ability to build long‑term relationship both with a customer and within the team
• Very good organizational skills and attention to details
• Ability to plan and set up priorities
• Assertiveness and courage to speak up
• Proactiveness and ability to take initiative
• Ability to work under pressure
• High computer literacy (ability to work in different systems and programs and good knowledge of MS Office)
• English knowledge – communicative level and fluent Finnish

We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well‑being of our employees, customers, communities, and the planet we share.

Learn more about what we do & how we do it.

Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future. Together, we know we can change the world.

With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home.

Learn more about building a career with us.

At Trane Technologies, we believe in providing equal access and opportunity for all. We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment.

To request an accommodation, please contact us at: [e-mail]