Service Project Manager

Hitachi Energy; Vaasa; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Hitachi Energy in Finland is seeking a Service Project Manager to oversee maintenance and service activities while working in a hybrid setup that includes remote, office, and site visits. The role involves leading service projects, coordinating with Service Sales, and maintaining strong customer relationships across Finland, with travel within the country.

The ideal candidate possesses a B.Sc. in electrical engineering with power system experience, strong service orientation, and good Finnish

Qualifications

• B.Sc. in electrical engineering or equivalent with relevant experience in power systems.
• Experience in service/maintenance for power systems.
• Strong customer-facing and communication skills in Finnish and basic English.
• Service orientation with solution-driven mindset.
• Ability to work in a hybrid setup and travel within Finland.
• Knowledge of commercial contracts is an advantage.

Responsibilities

• Oversee maintenance and service activities on customer sites.
• Lead service projects and coordinate activities with service sales.
• Act as the primary project manager for service projects and customer relationships.
• Provide high-end specialist services and technical service solutions.
• Establish and maintain long-term customer relationships and understand customer needs.
• Ensure seamless communication with customers and connect with the sales team.
• Handle warranty jobs and coordinate with the sales organization.

Skills

Power systems

Customer relationship

Project management

Education

B.Sc. in electrical engineering

Electrical Qualification Level 1

Job description

The opportunity

We are looking for a Service Project Manager to join our Service Business Unit at Hitachi Energy in Finland. In this role, you will work in a hybrid setup, combining remote work, office-based work, and regularly site visits. You will oversee maintenance and service activities, review work on-site, and, when required, take an active role in leading and supporting maintenance work in the field. Regular customer meetings, project reviews, and stakeholder communication are also key aspects of the position. The primary location for this role is Lappeenranta, Vaasa, or Vantaa, although other locations in Finland may be considered based on the candidate's qualifications. Travel is primarily within Finland.

How You'll Make An Impact

• Managing service agreements with customers.
• Providing sales and maintenance services related to power distribution in cooperation with Service Sales.
• Acting as Project Manager for service projects.
• Providing high-end specialist services.
• Establishing long-term customer relationships by understanding customers' needs and demonstrating in-depth technical service solutions knowledge.
• Serve as the primary point of contact for customers, ensuring a seamless and positive customer experience.
• Building trust and maintaining sustainable relationships with customers by handling and coordinating warranty jobs, ensuring continuous communication and connecting them with our sales team.

Your background

• B.Sc. in electrical engineering and relevant experience with power systems or other suitable education and vast experience with power systems.
• Service oriented person with solution-oriented approach.
• Basic IT skills as well as the ability to learn modern engineering applications.
• High integrity and a strong “safety first” mindset.
• Experience from power system service / maintenance.
• Electrical Qualification Level 1, or eligibility to obtain the required certification is an advantage.
• Understanding power quality, relay protection and communication is an advantage.
• Understanding the basics of substation design is seen as an advantage.
• Knowledge of commercial contracts is an advantage.
• Excellent written and spoken skills in Finnish. Basic skills in English.
• Quality-focused, customer-oriented team player who is willing to commit to long-term objectives and development.
• Valid driver’s license.