Workshop Supervisor

AutoJevi Oy; Turku; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Stable chain repair shop

Modern tools and systems

Support from fair team

Job summary

AutoJevi Oy is seeking a service-oriented supervisor and service technician to join our Turku area workshop. You will help keep the service department running smoothly, greet customers, assess needs, and coordinate technician work during busy times.

The role requires strong automotive knowledge, excellent communication in Finnish, and the ability to multitask and adapt to changing situations. We offer modern tools, a stable team, and supportive management.

Qualifications

• Automotive education or strong practical experience in workshop supervision or service advisory.
• Good technical understanding of modern cars.
• Excellent communication and customer service skills; fluent Finnish.
• Ability to multitask and adapt to changing situations.
• Good IT skills and experience with automotive software.

Responsibilities

• Provide customer service and reception, identify service needs and ensure quality handover.
• Plan and allocate work: organise mechanics’ schedules and keep on track.
• Prepare service quotes, order parts and keep the service system up to date.
• Communicate progress to customers via digital channels and photos/videos.

Skills

Customer service

Communication

Fluent Finnish

Multitasking

Decision making

IT skills

Education

Automotive education

Workshop supervision experience

Tools

Automotive software

Job description

We are looking for a service-oriented supervisor and service technician to join our team. Are you a professional in the automotive field who can keep the wheels turning even in busy times, communicate smoothly with customers, and ensure that the workshop runs efficiently? If yes, you might be the right person.

Job duties and responsibilities:

• Customer service and reception: welcome customers with a smile, map service needs, and ensure a high-quality customer experience from start to vehicle handover.


• Work planning and allocation: organize mechanics’ workdays efficiently and ensure schedules stay on track.


• Quotation calculation and parts ordering: prepare service quotes, order necessary spare parts, and keep the service management system up to date.


• Digital communication: keep customers informed about progress (via WhatsApp messages and photos/videos) and participate in smooth customer care.

What we expect:

• Relevant automotive education and/or strong practical experience in workshop supervision or service advisory roles.


• Good technical understanding of modern cars.


• Excellent communication and customer service skills and fluent Finnish (other languages are an advantage).


• Ability to multitask and make decisions in changing situations.


• Good IT skills and experience with automotive software.

What we offer:

• A stable, well-known chain repair shop.


• Modern tools and systems to support your work.


• Support from a fair and professional team.

Relevant automotive education or strong practical experience in workshop management or service advisory roles, Good technical understanding of modern cars, Excellent communication and customer service skills and fluent Finnish, Other languages are an advantage, Ability to multitask and make decisions in changing situations, Good IT skills and experience with automotive software