Service Coordinator

Moventas Wind Ltd; Pietarsaari; Hybrid; EUR 29,000 - 38,000; Full time

Benefits offered by this job

Epassi €400/year

Extensive occupational healthcare

Auntie service for mental wellbeing

Team Beamex events

Job summary

Beamex is seeking a Service Coordinator in Pietarsaari for a fixed-term maternity leave replacement lasting approx until end of 2027. You’ll coordinate service-related orders, quotations, contracts and deliveries while collaborating with customers and colleagues worldwide.

You’ll join a five-person team; responsibilities include coordinating orders, preparing quotations, communication with customers, and managing invoicing and service contracts.

Qualifications

• A degree in business administration, commerce, or another relevant field
• Previous experience in customer service
• Experience in order handling, logistics, coordination, or administrative work
• To succeed in this role, you will need: an independent and proactive way of working; the ability to organize, prioritize, and manage your own workload; a detail-oriented mindset; a service-minded attitude and strong communication skills

Responsibilities

• Coordinating service-related orders and contracts for selected countries and ensuring a high-quality customer experience throughout the process
• Coordinating incoming service orders and requests from customers in designated countries
• Preparing service and repair quotations based on information from our service technicians
• Communicating with customers and ensuring a smooth and professional service experience
• Coordinating return shipments for serviced equipment
• Managing invoicing and keeping information up to date in our systems
• Creating and administering service plan contracts, including orders and annual invoicing

Job description

We are looking for a Service Coordinator to join our Service Order Handling team in Pietarsaari for a fixed-term maternity leave replacement, lasting approximately until the end of 2027.

If you're a service-minded problem solver who enjoys coordinating tasks, communicating with customers, and keeping things on track, this could be the role for you. You’ll play an important part in the customer journey, handling service orders, quotations, contracts, and deliveries while working with customers and colleagues around the world.

What will you do?

As a Service Coordinator, you'll be responsible for coordinating service-related orders and contracts for selected countries and ensuring a high-quality customer experience throughout the process.

Your responsibilities include:

• Coordinating incoming service orders and requests from customers in designated countries
• Preparing service and repair quotations based on information from our service technicians
• Communicating with customers and ensuring a smooth and professional service experience
• Coordinating return shipments for serviced equipment
• Managing invoicing and keeping information up to date in our systems
• Creating and administering service plan contracts, including orders and annual invoicing

You’ll work closely with colleagues in our subsidiaries, representatives, Sales teams, and Service teams around the world.

Meet the team

You’ll join a close-knit team consisting of five colleagues with a mix of junior to senior experience. We work closely together, support each other, and genuinely enjoy what we do.

While everyone is trusted to take ownership of their own work, nobody is left to figure things out alone. We encourage independent thinking and initiative, but help is always just a message or coffee break away.

What are we looking for?

We're looking for someone who enjoys working with people, takes responsibility for their work, and can confidently keep several tasks moving forward at the same time.

You might have:

• A degree in business administration, commerce, or another relevant field
• Previous experience in customer service
• Experience in order handling, logistics, coordination, or administrative work

To succeed in this role, you will need:

• An independent and proactive way of working
• The ability to organize, prioritize, and manage your own workload
• A detail-oriented mindset
• A service-minded attitude and strong communication skills

Experience working with international customers, countries, and cultures is considered an advantage.

We also hope you're comfortable working with digital tools such as Microsoft Office, Teams, Dynamics, and other business systems, and that you're interested in learning new tools and ways of working.

Finnish language skills are an advantage, but the role can also be performed primarily in English.

What do we offer?

We are a global, family-owned technology company where people are trusted, supported, and encouraged to grow.

When you join us, you'll get

• A full-time fixed-term position until the end of 2027
• Flexible hybrid working arrangements
• Thorough onboarding and support from an experienced team
• A positive team spirit and a culture where colleagues help each other succeed
• Opportunities to learn new skills and develop professionally
• The freedom to organize and take ownership of your own work

The salary range for this position is 2600-3400€ per month, and the final salary will be based on the selected candidate’s background and skills. In addition to your base salary, we offer a comprehensive benefits package, including Epassi (€400/year), extensive occupational healthcare, and the Auntie service to support mental wellbeing. You’ll also have the opportunity to take part in Team Beamex events and activities throughout the year.

Interested? We’d love to hear from you!

If you have any questions or would like to learn more about the role, please feel free to contact:

Heli Nuora,Team Manager Business Operations

[e-mail]

[phone]