Dutch-speaking Customer Care Assistant

Personalhuset Staffing Group Oy; Helsinki; Hybrid; EUR 17,000 - 22,000; Part time

Benefits offered by this job

Remote work on some days

Flexible long-term gig

Office in Pasila, Helsinki

Job summary

Folka (Personalhuset Staffing Group Oy) is seeking a Customer Care Assistant for a flexible gig in Helsinki, with the office in Pasila and remote days after orientation.

You'll handle active customer service by phone and email in Dutch, provide product information in the food supplement sector, and focus on retaining customers with a sales-oriented mindset while communicating in English in the office. Finnish/Norwegian/Danish/Sw Swedish skills are a plus.

Qualifications

• Experience in customer service or call centers.
• Strong communication and problem-solving abilities.
• Sales-oriented mindset with customer retention focus.

Responsibilities

• Provide active customer service by phone and email in Dutch.
• Offer information about products in the food supplement sector.
• Retain customers and ensure a positive experience with a sales focus.
• Communicate in English; Finnish/Norwegian/Danish/Swedish skills are a plus.

Skills

Dutch language

English language

Customer service

Sales oriented

Interpersonal skills

Problem solving

Job description

We are now looking for Customer Care Assistant for a gig position for our client company

Customer Care Assistant position includes:

• active customer service primarily by phone and also by e-mail in Dutch
• providing information to customers about products within the food supplement industry
• actively retaining customers and ensuring a positive customer experience with a sales-oriented mindset
• the working days are between Monday and Friday and working hours varies between 9.30 am to 5.30 pm. The office is located in Pasila, Helsinki
• this job starts in October or as soon as possible.

Ideal background for this position would be to have previous experience in customer service or/and call centers. You are positive, sales-oriented and have strong interpersonal and networking skills. You are good at solving problems and thrive in customer service. The Customer Care position requires excellent written and spoken Dutch. You also have to be able to communicate in English as English is the primary working language in the office. Our client company is international, so proficiency in other languages such as Finnish, Norwegian, Danish, or Swedish is considered an asset.

We offer you in this position:

• a flexible long-term gig job where shifts depend on the client companys needs
• modern office facilities, yet a possibility to work remotely on some days after orientation is completed
• our client company offers a wide range of products of their brands for personal use.

In this position we comply with the collective agreement for the commercial sector. The salary is based on previous level of experience.

We want to be the most reliable, versatile and motivating work community for you in your working life and also make your working life your own. You will receive the full support of an HR consultant for the whole duration of your employment. In our daily work, we use the We care -early intervention model to ensure the continuous well-being of our personnel.

The deadline for the applications is 4.10.2026.

Contact for further information:

Nella Vihavainen, HR Specialist

050 362 3984 (Mon-Fri 8–16)

[e-mail]

Folka (Personalhuset Staffing Group Oy) is part of the international OTIGA Group, which is one of the fastest growing personnel service companies in the Nordic countries. We are a trusted partner at different stages of working life for each of our customers and employees, and that is exactly what we value. We are direct, keep our word and always do what we promise.

Folka – Yhdessä työelämässä.

www.folka.fi

Osaamisalue: Asiakaspalvelu, Hallinto- & toimistotehtävät, Myynti & hankinta

Number of positions: 2

Employment relationship: Employment

Wage: Other